Claudia Alcaras Garcia
Stanton
Summary
Dynamic professional with a proven track record of enhancing customer satisfaction and streamlining operations at Lola Salon and Spa. Excelled in relationship building and small business operations, significantly increasing repeat business. Skilled in customer relations and adept at managing financial aspects, demonstrating both hard and soft skills essential for high-level performance.
Overview
19
19
years of professional experience
Work History
Owner of My Own Business
Lola Salon and Spa
10.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Surgery Scheduler/Medical Front Office Receptionist
Gynecologic Oncology Associates
06.2011 - 07.2019
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Verified insurance coverage and obtained pre-authorizations.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered phone calls and messages for 5-physician multiple medical facility, scheduling appointments, and handling patient inquiries.
Medical Assistant/Front Desk Receptionist
James S. Waldman, M.D.
09.2005 - 03.2010
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
No Degree - Surgical Tech Program
CNI College
Santa Ana, CA09-2010
No Degree - Medical Assistant
Concorde Career College
Garden Grove, CA12-2005
High School Diploma -
Pacifica High School
Garden Grove, CA06-2005
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Telephone skills
Data entry
Scheduling
Multi-line telephone operation
Typing speed
HIPAA compliance
Insurance verification
Languages
Spanish
Native or Bilingual
Timeline
Owner of My Own Business
Lola Salon and Spa
10.2020 - Current
Surgery Scheduler/Medical Front Office Receptionist
Gynecologic Oncology Associates
06.2011 - 07.2019
Medical Assistant/Front Desk Receptionist
James S. Waldman, M.D.
09.2005 - 03.2010
No Degree - Surgical Tech Program
CNI College
No Degree - Medical Assistant
Concorde Career College
High School Diploma -
Pacifica High School
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