Claudia Olaiz
Bakersfield,CA
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
31
31
years of professional experience
Work History
Supervisor
Garfield Health Center
04.2006 - 11.2025
- Supervised daily operations to ensure compliance with health regulations and quality standards.
- Trained and mentored staff, fostering a collaborative team environment for enhanced patient care.
- Implemented process improvements to streamline workflow and increase operational efficiency.
- Coordinated patient scheduling and resource allocation to optimize service delivery.
- Conducted performance evaluations, providing constructive feedback to support staff development.
- Developed training programs focused on best practices and safety protocols for new employees.
- Managed inventory control systems, ensuring adequate supplies while minimizing waste.
- Led interdisciplinary meetings to align team objectives with organizational goals and improve communication.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Front Desk Receptionist
White Memorial Hospital
04.1995 - 03.2006
- Greeted and assisted patients, ensuring a welcoming environment at reception.
- Managed appointment scheduling using electronic health record systems.
- Handled incoming calls, directing inquiries to appropriate departments efficiently.
- Processed patient admissions and registrations accurately and promptly.
- Maintained organized front desk operations, ensuring compliance with hospital protocols.
- Provided support during emergencies, assisting in triage and patient management.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Organized, maintained and updated information in computer databases.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Education
Woodrow Wilson High
Los Angeles, CASkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Complex Problem-solving
- Strategic planning
- Operations management
- Process monitoring and improvement
- Schedule development
- Inventory oversight
- Policy and procedure development
- Documentation and reporting
- Multitasking Abilities
- MS office
- Team leadership
- Hiring and training
Timeline
Supervisor
Garfield Health Center
04.2006 - 11.2025
Front Desk Receptionist
White Memorial Hospital
04.1995 - 03.2006
Woodrow Wilson High