Summary
Overview
Work History
Education
Skills
Relatedexperience
Certification
Languages
Timeline
Generic

Claudette Medjiogue

Calgary,AB

Summary

Currently enrolled in the Information Systems Security program. Gaining experience in deploying vulnerability response systems. Learning to implement data security measures. Developing a strong understanding of common web application vulnerabilities, including SQL injections, Cross-site scripting (XSS), Cross-site request forgery (CSRF). Building knowledge of security practices and committed to legal and ethical standards. Improving communication skills, both oral and written. Practicing creating and delivering presentations on security topics. Familiar with GNS3 for network simulations. Experience working with routers and network configurations. Knowledgeable in Assembly programming. Understanding of OSPF (Open Shortest Path First) for network routing. Skills in configuring and managing firewalls. Proficient in setting up and maintaining proxy servers.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Volunteer Call Center

Calgary Food Bank
05.2024 - Current
  • Assist client over the phone, Filled their information
  • Scheduled hamper dates and locations proficiently
  • Provide hamper ID to client and detail about the pickup hamper
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Worked effectively in team environments to make the workplace more productive
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Updated and maintained databases with current information
  • Assisted with customer requests and answered questions to improve satisfaction
  • Displayed strong telephone etiquette, effectively handling difficult calls

Business Administration Assistant

PROFIL PLUS
09.2020 - 08.2021
  • Answered phone calls and welcomed visitors to office
  • Provided secretarial and office management support while building cooperative working relationships
  • Inventoried and ordered supplies for office
  • Responded effectively to sensitive inquiries or complaints, maintaining accurate department and customer records
  • Developed administrative processes to achieve organizational objectives and improve office efficiency
  • Responded to customer issues to provide immediate resolution and improve retention

Area Sales Supervisor

BOCOM PETROLEUM
10.2015 - 04.2021
  • Monitored sales team’s performance and provided effective training to help each member reach targets
  • Prospected, identified and cultivated relationships with contacts to promote product lines and solutions
  • Developed and implemented strategic sales plans to accommodate corporate goals
  • Penetrated new markets by investigating competitor products, services and trends
  • Organized marketing days in order to maintain customers by offering them gifts via small raffles
  • Represented company at trade association meetings to promote products and services
  • Led, coached and developed employees to achieve sales goals
  • Utilized customer relationship management software to maintain records of customer activities and networking opportunities

Education

Diploma - Information Security System

Southern Alberta Institute of Technologie
08.2024

Master Degree - Business Management - Entrepreneurial Enterprise

University of Mons
07.2024

Bachelor’s Degree Three Years - Supply Chain Management

Higher Institute of Management
08.2012

Diploma in International Trade - International Trade And Transportation Logistics Management

Higher Institute of Technology And Industry
08.2010

Skills

  • Application security
  • Firewall configuration
  • Data Encryption
  • Incident Response
  • Network Security
  • Patch management
  • Intrusion Detection
  • Compliance Management
  • Interpersonal Communication
  • Time management abilities
  • Adaptability
  • Security Needs Assessment
  • Multitasking
  • Effective Communication

Relatedexperience

  • SAIT ISS PROJECT : SECURE NETWORKING, Calgary, Alberta, 01/2024, 02/2024, Using pfSense on Kali and Ubuntu VMs, set up an internal network with a firewall that allows traffic between a client and server on specific ports, and enable SSH and FTP communication between the Kali and Ubuntu VMs
  • SAIT ISS GROUP PROJECT : Offensive and defensive Networking, Calgary, Alberta, 05/2024, 08/2024, Using GNS3, I performed network attacks by installing Loki on a Windows VM and configuring a router. The attacks included OSPF spoofing, ARP spoofing, and poisoning to simulate real-world vulnerabilities and understand their impacts on network security
  • SAIT ISS GROUP PROJECT : OPERATING SYSTEM INTERNALS, Calgary, Alberta, 05/2024, 08/2024, Collaborated with team of four on Lab project in operating system internals : OS BASIC, OS Structure and System Calls, Process Management, Linux commands

Certification

ISC2 Certification

Languages

French

Timeline

Volunteer Call Center

Calgary Food Bank
05.2024 - Current

Business Administration Assistant

PROFIL PLUS
09.2020 - 08.2021

Area Sales Supervisor

BOCOM PETROLEUM
10.2015 - 04.2021

Diploma - Information Security System

Southern Alberta Institute of Technologie

Master Degree - Business Management - Entrepreneurial Enterprise

University of Mons

Bachelor’s Degree Three Years - Supply Chain Management

Higher Institute of Management

Diploma in International Trade - International Trade And Transportation Logistics Management

Higher Institute of Technology And Industry
ISC2 Certification
Claudette Medjiogue