Moyosore Faneye
Support Worker
Brampton,ON
Summary
Compassionate and dedicated Support Worker with over four years of experience providing care and assistance to individuals with special needs, including autism spectrum disorders and behavioral challenges. Skilled in offering personal care, emotional support, and fostering independence while adhering to best practices in patient safety and care. A strong advocate for individuals with disabilities, committed to improving their quality of life through personalized care and mentorship.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Caregiver
Cornerstone Group Homes Inc.
06.2017 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged clients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support.
- Service hard-to-serve (high needs) clients as well as regular clients with Children's Aid Society in home environments as well as residential settings.
- Develop and deliver activities and therapeutic programs
- Promote an environment of inclusion that promotes equity and respects diversity.
- Ensure the safety and security of all residents in the program
- Attend case conferences and school meetings as required.
- Prepare and execute Plans of care and complete daily logs
- Oversee residents’ schedules such as routines; doctor’s appointments; medication in-take; recreational activities; attending school meetings; Creating plans of care; Following Safety plans; Assisting with activities for daily living; home visits and all aspects of re-creating a home environment for the clients in care.
- Maintain residents’ living space in a clean and tidy fashion.
- Provided excellent and superb emotional and physical support to vulnerable children in care as well as cultural sensitivity to deal with a diverse group of children.
- Provide client direct care and supervision to vulnerable clients in a home & residential setting.
- Provide mentorship and guidance
- Create and follow plans of care, home regulations, and ensured safety practices were consistently implemented and practiced as per Ministry of Children’s Services standards
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored client vital signs, administered medications, and tracked behaviors to keep the healthcare supervisor well-informed.
- Create Incident and serious occurrence reports and accurate documentation and maintain accurate record keeping within the program.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationships.
- Assisted in gathering information for home studies and recruiting foster parents for the organization.
- Successfully managed house budget
- Create and manage staff scheduling to ensure client safety.
Caregiver
Keyassets Canada
03.2012 - 06.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with grooming, meal preparation, and administer medication.
- Engaged clients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with daily living activities, running errands, and household chores.
- Recorded status and duties completed in logbooks for management.
- Transported clients to and from medical appointments with safety and efficiency.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained entire family's schedule and organized events.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- · Promote an environment of inclusion that promotes equity and respects diversity.
- · Attend case conferences and school meetings as required.
- Execute Plans of care and complete daily logs
- Oversee residents’ schedules such as routines; doctor’s appointments; medication in-take; recreational activities; attending school meetings; Creating plans of care; Following Safety plans; Assisting with activities for daily living; home visits and all aspects of re-creating a home environment for the clients in care.
- Provide mentorship and guidance
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Caregiver
Alliance Youth Services
06.2013 - 08.2014
- Assisted clients with daily living to maintain self-esteem and general wellness.
- Assisted with meal preparation, and administer medication.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
- Transported kids to mandated therapy, extracurricular activities, and medical appointments.
- Reduced problem behaviors with positive reinforcement and supportive techniques.
- Improved children's health by preparing healthy meals and snacks.
- Taught older children about money, driving and other important life skills.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Developed and implemented programs to support children's mental health and well-being.
- Worked with the educational team to develop Individual Education Plans (IEPs) for students.
- Assisted the director in recruiting foster carers for the organization
- Assisted the director in gathering information for new caregivers' home studies
Manager-in-Training
Bell Mobility
06.2011 - 01.2012
- Managed job assignments to distribute available resources and prioritize tasks.
- Studied company policies to measure adherence by personnel, reporting violations to upper management.
- Informed managers regarding current and future departmental staffing needs after careful assessments of workflows.
- Developed positive rapport with both management personnel and employees to facilitate effective communication and collaboration.
- Gained knowledge of company policies, protocols and processes.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted with onboarding of new employees by providing job-shadowing and development resources.
- Handled day-to-day customer or client questions via telephone or email.
Customer Service Specialist
Bell Mobility
08.1991 - 01.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Provided primary customer support to internal and external customers.
- Maintained and managed customer files and databases.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Office Administrator
Parfums Jamaica
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Supervise and managed production staff.
- Reconciled and distribute inventory to production staff.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Advanced Diploma - Business Administration
Durham College of Commerce
Kingston, JamaicaCertificate - Personal Support Worker
Toronto District School Board
Toronto, ON06.2011
On-line
Skills
Maintain Case Files
- Behavior Redirection
- Program Operations
- Medication Regimens
- Emotional Support
- Scheduling Medical Appointments
- Compassionate Care
- Safety Procedures
- Observational Skills
- Daily Logs
- Positive Reinforcement Methods
- Life Skills Development
- Supporting Daily Living Needs
Certification
- Business Administration Diploma
- Personal Support Worker Certificate
- Standard First Aid & Adult/Child/Infant
CPR Certificate – (life Saver 101)
- Competent Communicator Certificate
(Toast Masters)
- Certificate of Appreciation (JCA)
- Certificate of Recognition – Foster Care
(Counsellor for Ward 3)
- Certificate of Recognition - Foster Care
(Member of Parliament – Mississauga)
- Certificate of Recognition - Foster Care
(Mayor John Tory)
- Certificate of Leadership Advancement
Timeline
Caregiver
Cornerstone Group Homes Inc.
06.2017 - Current
Caregiver
Alliance Youth Services
06.2013 - 08.2014
Caregiver
Keyassets Canada
03.2012 - 06.2017
Manager-in-Training
Bell Mobility
06.2011 - 01.2012
Customer Service Specialist
Bell Mobility
08.1991 - 01.2012
Office Administrator
Parfums Jamaica
Advanced Diploma - Business Administration
Durham College of Commerce
Certificate - Personal Support Worker
Toronto District School Board
On-line
- Business Administration Diploma
- Personal Support Worker Certificate
- Standard First Aid & Adult/Child/Infant
CPR Certificate – (life Saver 101)
- Competent Communicator Certificate
(Toast Masters)
- Certificate of Appreciation (JCA)
- Certificate of Recognition – Foster Care
(Counsellor for Ward 3)
- Certificate of Recognition - Foster Care
(Member of Parliament – Mississauga)
- Certificate of Recognition - Foster Care
(Mayor John Tory)
- Certificate of Leadership Advancement
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