Seasoned Control Analyst with over 15 years of experience in managing teams, auditing processes and ensuring compliance with regulatory requirements.
Expertise in testing controls, identifying risks and implementing process improvements to drive operational efficiency.
Proven track record of developing and executing action plans that support organizational growth while reducing administrative burdens.
Demonstrated proficiency in data analysis, problem-solving, and ensuring optimal performance and accuracy.
Skilled in regulatory compliance, risk management, and utilizing analytical techniques to identify and mitigate operational risks.
Known for reliability, process improvement, and fostering strong relationships across diverse audiences and teams to enhance collaboration and performance.
Overview
22
22
years of professional experience
Work History
Control Analyst - Business Control
Scotiabank
10.2015 - 11.2023
Conducted internal control tests and assessments to ensure compliance, identify risks, and recommend improvements.
Tracked compliance exceptions, identified gaps, and implemented process improvements to enhance operational efficiency.
Assessed workforce performance and workflow procedures, ensuring accurate record-keeping.
Managed issue resolution, validated pre-closure actions, and collaborated with stakeholders on escalated issues.
Communicated financial impacts to customers, ensuring adherence to corporate guidelines.
Served as a Subject Matter Expert in Fraud and Dispute Resolution, providing expert guidance and support.
Led a comprehensive assessment of 14 Line of Business requirements (2023) and executed 15 targeted remediations (2022).
Partnered with decision-makers and process owners to enhance functional requirements and drive process improvements.
Led process redesign initiatives, reducing month-end close time by 23%.
Championed the Employee Engagement Survey Action Plan, increasing the response rate by 12%.
Provided coaching and training to new team members, fostering a supportive and knowledgeable work environment.
Document Coordinator & Receptionist
Pro Physio & Spot Medicine Centre
05.2022 - 04.2023
Managed client inquiries and intake processes, ensuring the accurate completion of service forms and photo ID verifications.
Coordinated office supplies, handled incoming and outgoing mail, and maintained client confidentiality.
Organized and managed both electronic and physical filing systems, optimizing document retrieval.
Created and distributed documents, ensuring accuracy, completeness, and compliance.
Streamlined document management processes, reducing retrieval time by 30%, which led to significant efficiency improvements.
Enhanced client intake procedures, resulting in a 15% improvement in processing time.
Unit Specialist - Mailroom
JP Morgan Chase Bank
01.2002 - 01.2012
Managed the receipt, screening, processing and delivery of all incoming and outgoing mail and couriers.
Oversaw mailroom supplies and printing inventory, ensuring adequate stock levels and timely restocking.
Coordinated offsite shredding operations, scheduling pickups and obtaining vendor quotes.
Contributed to process improvements and documented best practices for efficient mailroom management.
Led a team of 15 employees, providing coaching and training to enhance team performance.
Recommended process improvements, reducing lag time and increasing efficiency by 10%.
Achieved a personal customer service rating of over 85% through high-quality support and adherence to service standards.
Streamlined office management processes, reducing administrative time by 20% through an improved filing system.
Implemented a mail tracking system, enhancing accountability and reducing undelivered incidents by 30%.
Education
Business Writing Certificate -
Algonquin College
Ottawa, ON
01.2019
Skills
Project Management
Client Management
Quality Management Systems (ISO 9001)
Process Improvements
Risk Management (ISO 31000)
Data & Record Management
Solution Implementation
AS400
Tsys
Pega
Sales Builder
C-Mod
Intralink
Microsoft Office Suite
RMP
Professional Development
Business Writing Certificate, Algonquin College, Ottawa, ON, 2019
Manage Mentor Training Certificate, Scotia Learning Center, 2022
Director, Commercial Card Solutions, Global Transaction Banking, North America at ScotiabankDirector, Commercial Card Solutions, Global Transaction Banking, North America at Scotiabank