Summary
Overview
Work History
Education
Skills
Professional Development
Languages
Timeline
Generic

Claudette El-Sabeh

Ottawa,ON

Summary

  • Seasoned Control Analyst with over 15 years of experience in managing teams, auditing processes and ensuring compliance with regulatory requirements.
  • Expertise in testing controls, identifying risks and implementing process improvements to drive operational efficiency.
  • Proven track record of developing and executing action plans that support organizational growth while reducing administrative burdens.
  • Demonstrated proficiency in data analysis, problem-solving, and ensuring optimal performance and accuracy.
  • Skilled in regulatory compliance, risk management, and utilizing analytical techniques to identify and mitigate operational risks.
  • Known for reliability, process improvement, and fostering strong relationships across diverse audiences and teams to enhance collaboration and performance.

Overview

22
22
years of professional experience

Work History

Control Analyst - Business Control

Scotiabank
10.2015 - 11.2023
  • Conducted internal control tests and assessments to ensure compliance, identify risks, and recommend improvements.
  • Tracked compliance exceptions, identified gaps, and implemented process improvements to enhance operational efficiency.
  • Assessed workforce performance and workflow procedures, ensuring accurate record-keeping.
  • Managed issue resolution, validated pre-closure actions, and collaborated with stakeholders on escalated issues.
  • Communicated financial impacts to customers, ensuring adherence to corporate guidelines.
  • Served as a Subject Matter Expert in Fraud and Dispute Resolution, providing expert guidance and support.
  • Led a comprehensive assessment of 14 Line of Business requirements (2023) and executed 15 targeted remediations (2022).
  • Partnered with decision-makers and process owners to enhance functional requirements and drive process improvements.
  • Led process redesign initiatives, reducing month-end close time by 23%.
  • Championed the Employee Engagement Survey Action Plan, increasing the response rate by 12%.
  • Provided coaching and training to new team members, fostering a supportive and knowledgeable work environment.

Document Coordinator & Receptionist

Pro Physio & Spot Medicine Centre
05.2022 - 04.2023
  • Managed client inquiries and intake processes, ensuring the accurate completion of service forms and photo ID verifications.
  • Coordinated office supplies, handled incoming and outgoing mail, and maintained client confidentiality.
  • Organized and managed both electronic and physical filing systems, optimizing document retrieval.
  • Created and distributed documents, ensuring accuracy, completeness, and compliance.
  • Streamlined document management processes, reducing retrieval time by 30%, which led to significant efficiency improvements.
  • Enhanced client intake procedures, resulting in a 15% improvement in processing time.

Unit Specialist - Mailroom

JP Morgan Chase Bank
01.2002 - 01.2012
  • Managed the receipt, screening, processing and delivery of all incoming and outgoing mail and couriers.
  • Oversaw mailroom supplies and printing inventory, ensuring adequate stock levels and timely restocking.
  • Coordinated offsite shredding operations, scheduling pickups and obtaining vendor quotes.
  • Contributed to process improvements and documented best practices for efficient mailroom management.
  • Led a team of 15 employees, providing coaching and training to enhance team performance.
  • Recommended process improvements, reducing lag time and increasing efficiency by 10%.
  • Achieved a personal customer service rating of over 85% through high-quality support and adherence to service standards.
  • Streamlined office management processes, reducing administrative time by 20% through an improved filing system.
  • Implemented a mail tracking system, enhancing accountability and reducing undelivered incidents by 30%.

Education

Business Writing Certificate -

Algonquin College
Ottawa, ON
01.2019

Skills

  • Project Management
  • Client Management
  • Quality Management Systems (ISO 9001)
  • Process Improvements
  • Risk Management (ISO 31000)
  • Data & Record Management
  • Solution Implementation
  • AS400
  • Tsys
  • Pega
  • Sales Builder
  • C-Mod
  • Intralink
  • Microsoft Office Suite
  • RMP

Professional Development

  • Business Writing Certificate, Algonquin College, Ottawa, ON, 2019
  • Manage Mentor Training Certificate, Scotia Learning Center, 2022

Languages

English
French
Arabic

Timeline

Document Coordinator & Receptionist

Pro Physio & Spot Medicine Centre
05.2022 - 04.2023

Control Analyst - Business Control

Scotiabank
10.2015 - 11.2023

Unit Specialist - Mailroom

JP Morgan Chase Bank
01.2002 - 01.2012

Business Writing Certificate -

Algonquin College
Claudette El-Sabeh