Claudette El-Sabeh
Ottawa,ON
Summary
- Seasoned Control Analyst with over 15 years of experience in managing teams, auditing processes and ensuring compliance with regulatory requirements.
- Expertise in testing controls, identifying risks and implementing process improvements to drive operational efficiency.
- Proven track record of developing and executing action plans that support organizational growth while reducing administrative burdens.
- Demonstrated proficiency in data analysis, problem-solving, and ensuring optimal performance and accuracy.
- Skilled in regulatory compliance, risk management, and utilizing analytical techniques to identify and mitigate operational risks.
- Known for reliability, process improvement, and fostering strong relationships across diverse audiences and teams to enhance collaboration and performance.
Overview
22
22
years of professional experience
Work History
Control Analyst - Business Control
Scotiabank
10.2015 - 11.2023
- Conducted internal control tests and assessments to ensure compliance, identify risks, and recommend improvements.
- Tracked compliance exceptions, identified gaps, and implemented process improvements to enhance operational efficiency.
- Assessed workforce performance and workflow procedures, ensuring accurate record-keeping.
- Managed issue resolution, validated pre-closure actions, and collaborated with stakeholders on escalated issues.
- Communicated financial impacts to customers, ensuring adherence to corporate guidelines.
- Served as a Subject Matter Expert in Fraud and Dispute Resolution, providing expert guidance and support.
- Led a comprehensive assessment of 14 Line of Business requirements (2023) and executed 15 targeted remediations (2022).
- Partnered with decision-makers and process owners to enhance functional requirements and drive process improvements.
- Led process redesign initiatives, reducing month-end close time by 23%.
- Championed the Employee Engagement Survey Action Plan, increasing the response rate by 12%.
- Provided coaching and training to new team members, fostering a supportive and knowledgeable work environment.
Document Coordinator & Receptionist
Pro Physio & Spot Medicine Centre
05.2022 - 04.2023
- Managed client inquiries and intake processes, ensuring the accurate completion of service forms and photo ID verifications.
- Coordinated office supplies, handled incoming and outgoing mail, and maintained client confidentiality.
- Organized and managed both electronic and physical filing systems, optimizing document retrieval.
- Created and distributed documents, ensuring accuracy, completeness, and compliance.
- Streamlined document management processes, reducing retrieval time by 30%, which led to significant efficiency improvements.
- Enhanced client intake procedures, resulting in a 15% improvement in processing time.
Unit Specialist - Mailroom
JP Morgan Chase Bank
01.2002 - 01.2012
- Managed the receipt, screening, processing and delivery of all incoming and outgoing mail and couriers.
- Oversaw mailroom supplies and printing inventory, ensuring adequate stock levels and timely restocking.
- Coordinated offsite shredding operations, scheduling pickups and obtaining vendor quotes.
- Contributed to process improvements and documented best practices for efficient mailroom management.
- Led a team of 15 employees, providing coaching and training to enhance team performance.
- Recommended process improvements, reducing lag time and increasing efficiency by 10%.
- Achieved a personal customer service rating of over 85% through high-quality support and adherence to service standards.
- Streamlined office management processes, reducing administrative time by 20% through an improved filing system.
- Implemented a mail tracking system, enhancing accountability and reducing undelivered incidents by 30%.
Education
Business Writing Certificate -
Algonquin College
Ottawa, ON01.2019
Skills
- Project Management
- Client Management
- Quality Management Systems (ISO 9001)
- Process Improvements
- Risk Management (ISO 31000)
- Data & Record Management
- Solution Implementation
- AS400
- Tsys
- Pega
- Sales Builder
- C-Mod
- Intralink
- Microsoft Office Suite
- RMP
Professional Development
- Business Writing Certificate, Algonquin College, Ottawa, ON, 2019
- Manage Mentor Training Certificate, Scotia Learning Center, 2022
Languages
English
French
Arabic
Timeline
Document Coordinator & Receptionist
Pro Physio & Spot Medicine Centre
05.2022 - 04.2023
Control Analyst - Business Control
Scotiabank
10.2015 - 11.2023
Unit Specialist - Mailroom
JP Morgan Chase Bank
01.2002 - 01.2012
Business Writing Certificate -
Algonquin College
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