Claudette Allain
MIRAMICHI,NB
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Healthcare Support Worker
Husband
Miramichi, New Brunswick
03.2017 - Current
- Monitored clients' health conditions and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Documented daily activities and care provided in client records.
- Coordinated transportation for medical appointments and community activities.
- Observed changes in patient behavior or condition and reported them immediately to a nurse or doctor.
- Performed basic nursing care such as checking vital signs and recording data.
- Answered phones, scheduled appointments, filed paperwork.
- Transported patients between departments within the hospital or other healthcare facilities.
- Explained treatment procedures to patients in an understandable manner.
- Monitored client's well-being, safety, and comfort under physician direction.
- Used approved crisis intervention techniques in emergency situations.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Leveraged database management system to track and report service hours, details of activities and progress on goals.
- Recorded client status progress and challenges in logbooks and reports.
- Consulted with client care team to continually update care plans.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Contributed to case reviews of client status and progress.
- Contacted medical providers on behalf of clients to follow up on appointments.
Supervisor school cafeteria
Chartwells
01.2019 - 03.2021
- Supervised daily operations in food service environment, ensuring smooth workflow.
- Trained and mentored team members on food safety and sanitation practices.
- Managed inventory levels and conducted regular stock checks for supplies.
- Addressed customer inquiries and resolved issues to maintain satisfaction levels.
- Monitored compliance with health regulations and company standards consistently.
- Facilitated team meetings to communicate updates and gather feedback from staff.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Trained new employees on company policies and procedures.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Implemented quality control measures, significantly reducing error rates.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Trained new employees on company policies, job duties, and performance expectations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Personal Support Worker
We care
Moncton, NB
06.2016 - 03.2019
- Assisted clients with daily living activities and personal care needs.
- Maintained a safe and clean environment for clients at all times.
- Communicated effectively with clients, families, and healthcare professionals.
- Documented client progress and care plans accurately and promptly.
- Provided emotional support to enhance clients' well-being and comfort.
- Coordinated transport for clients to medical appointments and community events.
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Provided personal hygiene assistance including oral care, shampooing hair, changing bed linens.
- Developed positive relationships with patients by demonstrating empathy and respect for their needs.
- Reported concerns to nurse supervisor to promote optimal care.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Encouraged clients to participate in recreational activities such as reading, playing games, and socializing with others.
- Lifted, moved, and adjusted clients to ambulate individuals for diverse needs.
- Laundered clothing and bedding to prevent infection.
- Assessed physical condition of patients and identified health problems requiring further medical intervention.
- Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
- Organized paperwork related to patient treatments and maintained accurate records.
- Transported patients to medical, dental, and personal care appointments.
- Recorded vital signs, including temperature, pulse, respiration rate and blood pressure.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Followed safe lifting and transferring techniques to transport residents.
- Helped clients get in and out of beds and wheelchairs.
- Recorded client status progress and challenges in logbooks and reports.
- Maintained detailed records of services performed on clients.
Sanitation Worker
Canada bread
Moncton, New Brunswick
03.2013 - 03.2016
- Maintained cleanliness of production areas to ensure safe food handling.
- Operated cleaning equipment to sanitize surfaces and machinery effectively.
- Followed safety protocols to handle cleaning agents and hazardous materials properly.
- Logged daily sanitation activities in compliance with regulatory standards.
- Adhered to quality control procedures for hygiene and sanitation processes consistently.
- Followed sanitation schedule and documented cleaning activities.
- Cleaned and sanitized equipment, walls, ceilings and other surfaces.
- Followed all safety procedures when handling hazardous materials.
- Performed periodic deep cleans of entire facility as needed.
- Disassembled and assembled equipment for proper cleaning.
- Responded quickly to spills or accidents to minimize damage or contamination.
- Inspected premises for any potential health hazards or safety issues.
- Reported any maintenance needs to supervisor promptly.
- Maintained janitorial closets with supplies for daily use.
- Adhered to established guidelines regarding the use of personal protective equipment.
- Confirmed properly labeling and storage of chemicals and cleaning items.
- Operated and used heavy equipment for cleaning machinery and production rooms.
- Mixed and diluted caustic chemicals for use in industrial cleaning.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
Room Cleaner
Holiday Inn Express
Moncton, New Brunswick
03.2006 - 03.2013
- Cleaned guest rooms to ensure high cleanliness standards.
- Replaced linens and towels in occupied and vacant rooms.
- Restocked toiletries and supplies in bathrooms and guest areas.
- Reported maintenance issues to management for prompt resolution.
- Maintained cleanliness of common areas, including lobbies and hallways.
- Performs deep cleaning tasks periodically or on an as-needed basis.
- Sanitizes high-touch surfaces throughout the room such as doorknobs, phones.
- Reports any maintenance issues to supervisor.
- Replenishes guestroom amenities such as soap, shampoo, coffee and tea.
- Strips beds of used linen after guests check out.
- Cleans windowsills, baseboards and window blinds as part of daily duties.
- Assisted in training new staff on cleaning procedures and standards.
- Inspects rooms for damages or needed repairs.
- Maintains inventory of cleaning supplies and orders new items when necessary.
Education
Child And Youth Care 2 Diploma - Social Sciences
Eastern College
Moncton , Nb 01.2006 - 06.2008
Skills
- Inventory management
- Safety compliance
- Staff training
- Quality control
- Customer service
- Team leadership
- Time management
- Performance monitoring
- Documentation and reporting
- Attention to detail
- Training and mentoring
Languages
English
First Language
French
Intermediate (B1)
B1
References
References available upon request.
Timeline
Supervisor school cafeteria
Chartwells
01.2019 - 03.2021
Healthcare Support Worker
Husband
03.2017 - Current
Personal Support Worker
We care
06.2016 - 03.2019
Sanitation Worker
Canada bread
03.2013 - 03.2016
Room Cleaner
Holiday Inn Express
03.2006 - 03.2013
Child And Youth Care 2 Diploma - Social Sciences
Eastern College
01.2006 - 06.2008