Claude Marc Forest
Kingston,Ontario
Summary
Seasoned Operations Manager and talented leader with over 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
22
22
years of professional experience
Work History
Operations Manager Strategy & Design
DigiGraphics
05.2016 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Reduced turnaround time for project completion through effective resource allocation and team management.
Senior Graphic Designer
DigiGraphics
09.2005 - 05.2016
- Enhanced brand recognition by developing innovative and visually compelling marketing materials.
- Streamlined design processes for increased efficiency and improved collaboration among team members.
- Delivered high-quality designs on tight deadlines, ensuring client satisfaction and repeat business.
- Led creative direction and managed design teams, resulting in award-winning campaigns and products.
- Developed cohesive visual identities for clients, leading to increased brand awareness and market share.
- Managed multiple projects simultaneously, prioritizing tasks to meet deadlines without compromising quality.
- Mentored junior designers to foster their professional growth and enhance team productivity.
- Created engaging presentations that effectively communicated complex ideas to diverse audiences.
- Revamped outdated collateral materials, resulting in a more modern look that resonated with target audiences.
- Spearheaded the redesign of company logo, leading to an increase in positive brand perception within the industry.
- Resolved critical design challenges creatively while maintaining consistency with established branding guidelines.
- Explored new techniques in graphic design trends keeping abreast of industry advancements.
- Mentored junior designers and provided design guidance to improve standards of overall team output.
Graphic Designer
Jet Signs
09.2001 - 06.2005
- Developed creative design for print materials, banners and signs.
- Created digital image files for use in digital and traditional printing methods.
- Met with customers to present mockups and collect information for adjustments.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Completed final touches for projects such as images sizes and font selection.
- Collaborated with content and marketing teams to confirm design compliance with brand guidelines.
Education
College Diploma - Graphic And Digital Design
CINAC
Montreal, QC1993
Skills
- Deep knowledge with all graphic design program
- Knowledge with Microsoft program
- Organizational Management
- Program Administration
- Maintenance Planning
- Customer Service
- Production
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Manager Strategy & Design
DigiGraphics
05.2016 - Current
Senior Graphic Designer
DigiGraphics
09.2005 - 05.2016
Graphic Designer
Jet Signs
09.2001 - 06.2005
College Diploma - Graphic And Digital Design
CINAC
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Adplatform<ul><li>Roles and Responsibilities</li><li>Hiring and team building</li><li>Managing team’s career progression and performance reviews</li><li>Managing Performance improvement plan and firing</li><li>Mentoring</li><li>Product roadmap planning and execution</li><li>Accountability of the entire delivery execution including the risk mitigation planning.</li><li>Stakeholder management</li><li>Adhering to Apple Privacy and Security Guidelines for platform</li><li>Design and implementation of new architectures and solutions to manage all online services for AdXchange in Apple Ads.</li><li>Design and implementation of new architectures and solutions deliver Budget experimentation in Apple Ads</li><li>Design and implementation of new architectures and solutions to manage data for Ad Platform.</li><li>Creating and maintaining all the data and analytics and revenue pipelines for Ad Platforms</li><li>Driving the solution for data ingestions and data processing across Ad platform</li><li>Defining the Strategy for data governance and data access</li><li>Collaboration with business to deliver relevant data and insight for our strategy and decisions.</li><li>Managing storage, processing, copy/synchronization etc. appropriate to scale</li><li>Enabling machine learning and algorithm groups by proving them right frameworks and data</li><li>Advancing team’s design methodology and quality programming practices and evangelize those techniques across Ad platform.</li><li>Deliveries</li><li>Setup 8+ member team to design and deliver Budget Allocation and Budget experimentation.</li><li>Leading Ad Delivery services team, responsible for delivering various capabilities like query understanding, targeting, fraud etc.</li><li>Delivered and Lead Design for observability for budget, and data platform in Ad platform.</li><li>Setup 11+ members high performing team to handle various business needs such as analytics and micro services for Display Advertising as well as Data Platform</li><li>Instrumental in driving Data Platform throughout the SDLC from inception, design, development, testing and deployment.</li><li>Instilled a strong team culture of high-quality delivery by constructive feedback, cross collaboration, focus and motivation.</li><li>Delivered Realtime and Batch Platform with various integrations</li><li>Delivered new DIP design for Data Platform</li><li>Delivered design of all the components of Data processing platform</li><li>Transitioned Display data work to India seamlessly and delivered many critical business impacting features and organizational security initiatives.</li><li>Closely worked with various stakeholders to understand the requirements which resulted into efficient remote work culture.</li><li>Seamless Display execution and set up best practices for 24X7 production on-call.</li><li>Tools and Technologies</li><li>AWS, S3, Kafka, Spark, Hadoop, EMR, Hive, Scoop, Flume, Cassandra, Airflow, Oozie, Gobblin, Schema Store, Icloud, Grafana, Kubernetes, Vertica, Alation, snowflake, druid, Iceberg, Java, Scala, IntelliJ, Oracle, MySql, Git, RIO, Spinnaker, Elastic cache, Grpc, Agile.</li></ul> at Apple - Adplatform