Summary
Overview
Work History
Education
Skills
Language
Timeline
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Claude Jeron Tan

American Canyon

Summary

Dynamic account representative with a proven track record of enhancing client satisfaction through ongoing support and strategic communication. Expertise in identifying market trends and analyzing the competitive landscape, combined with a comprehensive understanding of product lines, drives profit maximization while ensuring customer satisfaction. Strong analytical and teamwork skills enable quick adaptation to new environments, fostering collaboration and success within teams. Committed to continuous learning and growth, consistently brings a positive attitude and strong relationship-building capabilities to elevate sales revenue and create impactful displays throughout the store.

Overview

4
4
years of professional experience

Work History

Account Representative

Mondelez International
09.2024 - Current
  • Contacted customers to assess satisfaction and current needs.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Collaborated with other departments to address customer needs and service requests.
  • Built relationships with customers and community to promote long term business growth.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Sales Lead

Kohl's
01.2023 - 01.2024
  • I was given the opportunity to take the Sales Lead position that the company had available that lead me to learning more about merchandising. Since I had a bigger responsibility on my hands I made sure to maximize my sales for my department, have a strong and positive team in order to keep the department in good shape. Becoming a leader was one of the challenges I had faced in my workspace. Being able to teach them what I know and hearing their suggestions was one of the reasons why my department succeeded. I managed to maintain a strong team by being patient and teaching them how to correctly execute a good customer service. To maximize my sales for my department, I had learned how to properly set up my display tables or striking points. My managers had full trust on me on this position and most of my skills were self taught. A skill I am really proud about is being able to analyze which product would catch a person’s eye and cause them to approach the product and potentially shop for something. Doing this had helped me maximize my sales, resulting in 30% increase from last year’s sales during our performance reviews during march. It is currently one of my biggest achievement and I had exceeded my manager’s expectations.

Sales Associate

Kohl's
01.2022 - 01.2023
  • I worked at Kohl’s as an all around associate. I had learned a handful of skill sets an Associate/Sales Lead could obtain during my first year of working at Kohl’s which primarily consisted of merchandising, Inventory control, Customer service, merchandise analysis, department control and leadership. I prioritized learning how to engage correctly with customers, making sure that they step out of the store with a positive experience in store. Expressing my positive energy to customers had helped me meet people who turned into regular customers in store. I am a very dependable employee that most of my managers depend on, trust and regularly asked for feedbacks. What I did best during this time frame was being able to fulfill customer needs, being able to build a relationship with my customers and having them become a regular and having this company as their go to store for their needs.

Education

Highschool Deploma -

American Canyon Highschool
01.2023

Skills

  • Customer service
  • Driving Sales
  • Merchandising
  • Leadership
  • Inventory control
  • Analyzing
  • Sales proficiency
  • Department collaboration
  • Contract negotiation and closing tactics
  • Customer engagement
  • Business development
  • Account management

Language

English
Tagalog

Timeline

Account Representative

Mondelez International
09.2024 - Current

Sales Lead

Kohl's
01.2023 - 01.2024

Sales Associate

Kohl's
01.2022 - 01.2023

Highschool Deploma -

American Canyon Highschool

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Claude Jeron Tan