Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Certification
Accomplishments
Timeline
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Claude Andrea Imatha Nzune

Gatineau,QC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience
2
2
Language

Work History

CEO

Camer African Cuisine
01.2022 - Current
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Received phone calls for orders
  • Managed the reception of orders through Doordash, Uber Eats and Skip the Dishes.
  • Confirmed, edited or canceled Orders through the restaurant website
  • Edited, added or deleted products from the menu through the restaurant's manager portal.
  • Increased, reduced or changed the price and description of a product on the portal.
  • Marked products as out of stock
  • Provided receipts for costumers
  • Made discount
  • Ensured the promotion of the restaurant on different platforms such as ( Instagram, facebook, Tik tok ) etc.

Receptionist

Byward Blue Inn
11.2021 - 04.2024
  • Making reservation by phone and in person
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Trained new team members on company procedures, customer service and issue resolution.

Spa Receptionist

Antik Spa
05.2022 - 02.2024
  • Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
  • Escorted clients to spa areas, treatment rooms, and offices.
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • Handled payments and processed credit card transactions.
  • Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
  • Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
  • Introduced new beauty products to consumers by informing clients about use and benefits.
  • Managed high call volume, ensuring smooth communication between clients and spa staff.
  • Achieved specified sales targets by promoting special treatments, additional services, and products.
  • Participated in staff meetings to stay informed about current promotions, new services, or other relevant updates within the spa industry.
  • Resolved client issues professionally, promoting a positive image of the spa brand.
  • Coordinated with therapists to ensure timely commencement of appointments, reducing wait times for clients.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Costumer Service Representative

M'7 Opportunity
03.2018 - 07.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Addressed customer account discrepancies and concerns.
  • Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
  • Resolved concerns with products or services to help with retention and drive sales.

Education

High School Diploma -

Ecole Secondaire Du Versant
Gatineau, QC
06.2017

Skills

  • Effective Decision Making
  • Operational Excellence
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Call center experience
  • Microsoft Excel
  • Customer Focus
  • Strategic Visioning
  • Client Relationship Building
  • Business Planning
  • Order Processing
  • Quality Control
  • Technical Support
  • Account Management
  • Brand representation
  • Advanced Microsoft Excel

Languages

English
Full Professional
French
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • Ontario Food Handler certificate
  • Ontario's Business Certificate

Accomplishments

  • Own a Restaurant Business

Timeline

Spa Receptionist

Antik Spa
05.2022 - 02.2024

CEO

Camer African Cuisine
01.2022 - Current

Receptionist

Byward Blue Inn
11.2021 - 04.2024

Costumer Service Representative

M'7 Opportunity
03.2018 - 07.2020

High School Diploma -

Ecole Secondaire Du Versant

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Claude Andrea Imatha Nzune