Claude Lachance
Qualicum Beach,BC
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
15
15
years of professional experience
Work History
Manager of Operations
BC Ferries
08.2016 - Current
- Streamlined operational processes by implementing efficient workflow management strategies.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Assessed risk factors within the business environment proactively, implementing contingency planning measures accordingly as needed to mitigate potential disruptions or setbacks in daily operations proceedings.
- Managed cross-functional teams for successful project completion and timely delivery.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
Manager of Operations
New Egg Ltd
08.2015 - 08.2016
- Streamlined operational processes by implementing efficient workflow management strategies.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Managed cross-functional teams for successful project completion and timely delivery.
Distribution Center Manager
Kohl N Frisch Ltd
04.2009 - 08.2015
- Collaborated with sales teams to support promotional activities, ensuring adequate product availability during peak periods.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Implemented safety protocols for employees, resulting in fewer accidents and improved overall safety record.
- Managed daily operations, ensuring accuracy and timeliness of all shipments to customers.
- Implemented continuous improvement initiatives that led to streamlined processes and increased overall productivity.
Education
Bachelor of Arts - Accounting For The Manager
BCIT
Burnaby02.2007
Skills
Business marketing
Supplier Monitoring
Customer Service
Budget Development
Training Management
Delegating Work
Languages
French
Limited Working
Weight Training, Drumming, Ice Hockey
I weight train to stay strong and fit
drumming is a passion. playing music with others is full-filling
Hockey is something I have played since i was young. love the competion and comradery
Timeline
Manager of Operations
BC Ferries
08.2016 - Current
Manager of Operations
New Egg Ltd
08.2015 - 08.2016
Distribution Center Manager
Kohl N Frisch Ltd
04.2009 - 08.2015
Bachelor of Arts - Accounting For The Manager
BCIT
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