Clarysa Richards
Toronto,ON
Summary
Highly accountable and reliable team member with exceptional communication and customer service skills. Exceptional job knowledge and a strong asset to any team. Proactive and productive approach, always willing to learn and adapt to new challenges.
Overview
8
8
years of professional experience
Work History
Barista
Maple Leaf Lounges
05.2022 - Current
- Making passengers handcrafted drinks
- Assisting passengers with any inquiries and directing them when needed
- Cleaning and maintaining the lounge
Subject Matter Expert
Propel Holdings
11.2018 - Current
- Assist and guide agents on a daily basis
- Manage agents request
- Taking escalated calls and managing customer request
- Assisting team leads with daily projects and working with colleagues in leadership
- Managing request on digital and voice teams
- Leading training meetings and conducting different refreshers
Collections Officer
Scotiabank
02.2018 - 11.2018
- Taking inbound and making outbound calls
- Getting payments for accounts past due
- Creating relationships with customers over the phone
Hostess and Certified Trainer
Lone Star
12.2016 - 02.2018
- Greeting and thanking customers
- Seating customers
- Cleaning menus and rolling cutlery
- Answering phones
- Ordering takeout and packing it
- Assist in cleaning tables for waitresses on busy nights
- Trained new employees
Education
Personal Support Worker -
Medix College
08.2021
OSSD -
Martingrove C.I
06.2017
Skills
- Responsible
- Reliable
- Adaptable
- Determined
- Leadership
- Work well under pressure
- Cash Management
Languages
English
Full Professional
References
Available upon request.
Timeline
Barista
Maple Leaf Lounges
05.2022 - Current
Subject Matter Expert
Propel Holdings
11.2018 - Current
Collections Officer
Scotiabank
02.2018 - 11.2018
Hostess and Certified Trainer
Lone Star
12.2016 - 02.2018
Personal Support Worker -
Medix College
OSSD -
Martingrove C.I
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