Clarizza Ruidera
Winnipeg,Manitoba
Summary
Experienced HR Shared Services Specialist with a demonstrated background of optimizing operational efficiency and maintaining data integrity. Proficient in leveraging SAP HR software to manage workflows, transactions, and data changes effectively. Committed to upholding confidentiality while delivering exceptional customer service. Well-versed in HR policies, ensuring regulatory compliance. A detail-oriented multitasker with a proven track record of meeting deadlines. Ready to enhance HR support through dedication and innovation.
Overview
12
12
years of professional experience
Work History
HR Shared Services Specialist
Philippine Batteries, Inc.
Quezon, Philippines
06.2016 - 09.2022
- Built and developed HR knowledge base to help employees answer questions via self-service.
- Identified inconsistent and incongruent processes, policies and practices to prevent and mitigate HR risks and compliance issues.
- Analyzed and audited data to comply with government regulations and specific plan rules.
- Attended to phones to support customer requests.
- Administered employee benefits programs and assisted with open enrollment.
- Inputted, updated and reconciled HR data to keep information current and accurate.
- Facilitated range of HR administrative processes to support employee lifecycle.
Compensation and Benefits Assistant
Elixer Multi-purpose Cooperative
Quezon, Philippines
02.2016 - 05.2016
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Checked employees' benefits enrollment for accuracy and inputted all data into SAP HR.
- Negotiated and managed contracts with health insurance providers to secure cost-effective employee coverage.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Implemented open enrollment system to streamline benefits processes for employees.
- Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
Cashier and Guest Service Assistant
Fresh N' Famous Foods, Inc. - Greenwich
Manila, Philippines
02.2011 - 01.2016
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
Education
Post-Baccaleurate Diploma - Business Accountancy
Red River College of Applied Arts, Science And Technology
Winnipeg, MB08.2024
Bachelor of Science - Human Resources Development Management
Technological Institute of The Philippines
Manila, Philippines04.2016
High School Diploma -
Holy Spirit National High School
Quezon City, Philippines04.2005
Skills
- Unemployment Claims
- Human Resources Services
- Complaint Handling
- Microsoft Office
- Confidential Records Management
- Benefits Administration
- Database Maintenance
- Maintain Employment Records
Timeline
HR Shared Services Specialist
Philippine Batteries, Inc.
06.2016 - 09.2022
Compensation and Benefits Assistant
Elixer Multi-purpose Cooperative
02.2016 - 05.2016
Cashier and Guest Service Assistant
Fresh N' Famous Foods, Inc. - Greenwich
02.2011 - 01.2016
Post-Baccaleurate Diploma - Business Accountancy
Red River College of Applied Arts, Science And Technology
Bachelor of Science - Human Resources Development Management
Technological Institute of The Philippines
High School Diploma -
Holy Spirit National High School
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