Clarissa Lovell
Calgary,AB
Summary
Dynamic and detail-oriented professional with extensive experience as a Care Coordinator at CBI Home Health. Proven track record in optimizing patient care plans and enhancing service delivery. Skilled in document management and fostering strong relationships, ensuring effective communication and improved patient outcomes. Committed to promoting health literacy and empowering patients.
Knowledgeable with robust background in managing front-desk operations and administrative tasks. Proven track record of streamlining appointment scheduling and enhancing customer satisfaction. Demonstrated skills in multitasking and effective communication.
Experienced with handling diverse administrative duties and front-office management. Utilizes strong organizational abilities to maintain orderly and efficient office environments. Knowledge of effective communication techniques ensures positive interactions with clients and staff.
Overview
16
16
years of professional experience
Work History
Receptionist Administrator
Butterfly Pediatric Clinic
Toronto, ON
05.2024 - 10.2025
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Processed patient intake forms and ensured accurate data entry into electronic health record system.
- Assisted with insurance verification, improving patient flow and reducing wait times.
- Maintained cleanliness and organization of reception area to create welcoming environment for families.
- Coordinated communication between medical staff and families, ensuring timely updates on patient care.
- Implemented filing system for patient records, enhancing retrieval speed and accuracy of information.
Care Coordinator
CBI Home Health
Oshawa, ON
10.2016 - 06.2021
- Coordinated patient care plans to enhance service delivery and improve patient outcomes.
- Collaborated with healthcare teams to ensure comprehensive support for patients' needs.
- Managed scheduling of appointments, optimizing resource allocation and efficiency.
- Developed educational materials for patients and families, promoting health literacy and engagement.
- Mentored junior staff on best practices in care coordination and patient communication.
- Implemented process improvements that streamlined workflows and reduced administrative burdens.
- Analyzed patient feedback to identify areas for service enhancement and quality improvement initiatives.
- Fostered relationships with community resources to facilitate access to additional support services for patients.
Care Coordinator
VHA Home HealthCare
Toronto, ON
04.2010 - 09.2014
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
Associate of Science - Practical Nursing
George Brown College
Toronto07-2013
Skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Reception area maintenance
- Document scanning and digitization
- Document management
- Mail handling
- Payment collection
Languages
English
Full Professional
Timeline
Receptionist Administrator
Butterfly Pediatric Clinic
05.2024 - 10.2025
Care Coordinator
CBI Home Health
10.2016 - 06.2021
Care Coordinator
VHA Home HealthCare
04.2010 - 09.2014
Associate of Science - Practical Nursing
George Brown College