Clarissa Lorete
San Jose
Summary
Experienced Medical Assistant with a strong background in managing both administrative and clinical responsibilities to enhance patient satisfaction. Well versed in anticipating doctors' needs and assisting with non-invasive and invasive procedures. Recognized for delivering high-quality healthcare and exceptional customer service through compassionate collaboration.
Overview
3
3
years of professional experience
Work History
Medical Assistant/Front Desk
Golden State Dermatology
Los Gatos
08.2024 - Current
- Prepared exam and treatment rooms with necessary instruments and supplies.
- Maintained cleanliness and proper stocking of treatment rooms throughout workday.
- Reviewed patient history, visit reason, medications, and understanding of procedures in EMA.
- Assured patient safety and satisfaction as top priorities.
- Assisted providers during cosmetic and surgical procedures, including PRP, laser treatments, biologic injections, excisions, and Mohs surgery.
- Communicated effectively with staff to enhance workflow efficiency.
- Coordinated scheduling of tests and treatments for patients.
Medical Assistant Extern
Advanced Dermatology & Skin Surgery
Los Gatos
04.2024 - 05.2024
- Managed patient records, schedule appointments, answer phone calls, and verified insurances.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit, and record medical history through Emma.
- Coordinated patient care by assisting with surgical procedures, including skin tag removal, excisions, and biopsies.
- Observed and assisted in wound care and suture removal, ensuring a safe and sterile environment.
- Ensured all supplies, exam rooms, and treatment rooms are properly sanitized and stocked.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Sales Specialist
Apple Inc.
San Jose
09.2022 - 04.2024
- Utilizes excellent customer service skills to manage difficult interactions to repair customers' relationship with Apple.
- Consecutively ranking as one of the store's top performers in Net Promoter Score each quarter at 100, Applecare+ attachments at 50% and focused on introducing business into interactions.
- Advised customers on product selection while highlighting Apple's benefits and services such as apple care, in store set up, icloud, etc.
- Conducted product demonstrations and presentations, resulting in product knowledge among customers.
Education
Medical Assisting Certificate -
Carrington College
San Jose, CA10-2024
General Education -
San Jose City College
San Jose, CA01.2021
High School Diploma -
San Jose City Charter School
San Jose, CA07-2019
Skills
- Vital signs monitoring
- Injections and venipuncture
- Clinical safety awareness
- Instrument sterilization
- Urinalysis and specimen collection
- Surgical tray preparation
- Medical terminology proficiency
- Anatomy and physiology knowledge
- Billing and coding basics
- Microsoft Office proficiency
- Electronic health records management
- Chart preparation and filing
- Telephone etiquette skills
- Patient registration and scheduling
Timeline
Medical Assistant/Front Desk
Golden State Dermatology
08.2024 - Current
Medical Assistant Extern
Advanced Dermatology & Skin Surgery
04.2024 - 05.2024
Sales Specialist
Apple Inc.
09.2022 - 04.2024
Medical Assisting Certificate -
Carrington College
General Education -
San Jose City College
High School Diploma -
San Jose City Charter School