Clarissa Claudio

• Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations
• Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements
• Maintained high standards of customer service by building relationships with clients and consistently achieving high Legendary Customer Experience scorecard ratings
• Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary

• Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times
• Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients
• Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing
• Created listing detailing and professionally highlighting property features to increase leasing chances

Bodyshop Assistant Manager

• Oversee repair scheduling between both insurance claims and private repairs
• Act as a key decision-maker in the workflow of the shop
• Established an organized filing system that streamlined document retrieval and reduced misplaced files

Collision Estimator

• Served as an effective liaison between clients, insurance companies, technicians, parts suppliers, and management throughout the repair process
• Generated repair estimates for both insurance and private purposes utilizing and mastering programs like Mitchell Connect and Repair Center
• Enhance accuracy of insurance claim documentation, ensuring all details were meticulously captured
• Demonstrate strong problem-solving skills in facilitating insurance claims and repair coordination by working collaboratively with technicians in order to guarantee a seamless repair process

• Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry
• Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models
• Streamlined parts ordering process by establishing strong relationships with suppliers and maintaining up-to-date knowledge of available inventory
• Contributed to team success by consistently meeting or exceeding monthly sales targets established by management

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
• Developed strong product knowledge to provide informed recommendations based on individual customer needs
• Handled merchandise returns and exchanges, ensuring customer satisfaction