Clarissa Cazares
Bakersfield
Summary
Dynamic Grievance Coordinator Lead at Kern Family Health Care with expertise in dispute resolution and compliance monitoring. Proven track record in enhancing member satisfaction through effective cross-functional collaboration and meticulous documentation. Skilled in problem-solving and fostering teamwork, ensuring efficient grievance processes and training staff for optimal performance.
Overview
7
7
years of professional experience
Work History
Grievance Coordinator Lead
Kern Family Health Care
Bakersfield, CA
04.2021 - Current
- Facilitated resolution of member grievances through thorough investigation and analysis of case details.
- Collaborated with cross-functional teams to enhance grievance processes and improve member satisfaction.
- Developed and maintained comprehensive documentation of grievance cases for compliance and audit readiness.
- Trained new staff on grievance management protocols and effective communication strategies with members.
- Completing reports in a timely manner and accurately.
- Using all Microsoft applications on a daily basis.
Member Services Representative
Kern Family Health Care
Bakersfield, CA
01.2020 - 04.2021
- Facilitated member enrollment processes, ensuring compliance with regulations and organizational policies.
- Resolved member inquiries and issues efficiently, enhancing overall customer satisfaction.
- Collaborated with multidisciplinary teams to streamline service delivery and improve operational workflows.
Clinical Intake Coordinator
Kern Family Health Care
Bakersfield, CA
08.2019 - 12.2019
- Coordinated patient intake processes to ensure timely and accurate information collection.
- Streamlined documentation procedures, enhancing efficiency in patient onboarding workflows.
- Collaborated with clinical staff to improve communication regarding patient needs and care plans.
- Managed electronic health record systems, ensuring data accuracy and compliance with regulations.
Medical Assistant Intern
Universal Urgent Care
Bakersfield, CA
07.2019 - 08.2019
- Assisted with patient intake processes, ensuring accurate documentation and efficient workflow.
- Supported clinical staff by preparing examination rooms and sterilizing instruments.
- Recorded vital signs and patient histories to facilitate effective care delivery.
- Administered medications under supervision while adhering to safety protocols.
Education
Bachelor of Science - Organizational Management
University of La Verne
09-2026
Associate of Science - Clinical Medical Assistant
San Joaquin Valley College
Visalia, CA08-2021
No Degree - Certificate of Medical Assistant
San Joaquin Valley College
Visalia, CA08-2019
High School Diploma -
Highland High School
Bakersfield06-2017
Skills
- Dispute resolution
- Organizational skills
- Cross-functional coordination
- Employee relations
- Cross-cultural communication
- Policy analysis
- Compliance monitoring
- Teamwork and collaboration
- Attention to detail
- Problem-solving
- Multitasking
- Reliability
Timeline
Grievance Coordinator Lead
Kern Family Health Care
04.2021 - Current
Member Services Representative
Kern Family Health Care
01.2020 - 04.2021
Clinical Intake Coordinator
Kern Family Health Care
08.2019 - 12.2019
Medical Assistant Intern
Universal Urgent Care
07.2019 - 08.2019
Bachelor of Science - Organizational Management
University of La Verne
Associate of Science - Clinical Medical Assistant
San Joaquin Valley College
No Degree - Certificate of Medical Assistant
San Joaquin Valley College
High School Diploma -
Highland High School