Clarice Marquez
Victorville
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Tax Analyst Manager
H&R Block
Phelan
11.2019 - Current
- Conducted tax research using various resources and tools to verify proper compliance and tax filings to client's advantage based on current tax laws.
- Conducted thorough tax research to ensure compliance with regulations.
- Prepared detailed tax returns for various client entities and individuals.
- Prepared and reviewed forms and related work papers for foreign entities and assisted with overseeing foreign income tax compliance.
- Documented quarterly and annual income tax provision worldwide and drafted tax footnotes for public filings.
- Worked with tax, legal, IT and accounting teams to improve tax compliance and reporting processes and developed integrated solutions to complex client and business issues.
- Led team in implementing process improvements and operational efficiencies.
- Managed project timelines, ensuring alignment with organizational goals.
- Coordinated cross-functional meetings to drive collaboration and communication.
- Analyzed performance data to identify trends and areas for improvement.
- Provided mentorship and support to junior staff, fostering professional growth.
Customer Service Sales Representative
Hobby Lobby
Victorville
08.2013 - 11.2018
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained store displays to ensure a clean and organized shopping environment.
- Processed transactions accurately using point-of-sale systems for efficient checkout.
- Processed customer transactions accurately and efficiently at a busy retail environment.
- Assisted customers with product inquiries and provided support for returns and exchanges.
- Monitored inventory levels, restocking items as needed to ensure product availability.
- Collaborated with team members to enhance customer service experience.
- Conducted thorough audits of inventory accuracy and compliance procedures.
- Collaborated with warehouse staff to optimize inventory management practices.
Education
High School Diploma -
Milor High School
Rialto, CA06-1997
Skills
- Tax return preparation
- Customer service
- Inventory management
- Performance analysis
- 10-key
- Problem solving
- Proofreading
- Customer consulting
- Administrative support
- Computer proficiency
- Business development
Timeline
Tax Analyst Manager
H&R Block
11.2019 - Current
Customer Service Sales Representative
Hobby Lobby
08.2013 - 11.2018
High School Diploma -
Milor High School
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