Clareta Belle Nicolas
Thorold,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Citibank
Taguig City, Philippines
06.2022 - 05.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Diploma - Culinary Management
Niagara College
Niagara-on-the-Lake, ON01.2025
Bachelor of Science - Entrepreneurship
St Paul University Quezon City
Quezon City, Philippines06.2021
Skills
- Data Collection
- Call Management
- Paperwork Processing
- Account Updating
- Complaint Resolution
- Technical Support
- Customer Service
- Problem-Solving Abilities
- Active Listening
- Call Center Operations
- Professional Telephone Demeanor
- Problem Resolution
- Product and Service Solutions
- Customer Relationship Management (CRM)
- Stress Management
- Time Management
Languages
English
Full Professional
Affiliations
- Part Time Program in Pastry & Baking Arts, Treston International College & Academy of Pastry and Culinary Arts, Philippines
- 2018: International Conference on Entrepreneurship at Bangkok, Thailand
Certification
- Part Time Program in Pastry & Baking Arts, Treston International College & Academy of Pastry and Culinary Arts, Philippines (25 June 2022 - 11 September 2022)
- Singapore Account Citiphone Officer, Citibank Philippines ( 06 June 2022 - 06 May 2023)
Timeline
Customer Service Representative
Citibank
06.2022 - 05.2023
Diploma - Culinary Management
Niagara College
Bachelor of Science - Entrepreneurship
St Paul University Quezon City