CLARENCE ZHANG
Richmond Hill,Canada
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
4
4
years of professional experience
Work History
Sales Associate
G4C Sports
03.2025 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in sales reporting.
- Maintained visual merchandising standards to promote sales and attract customer attention.
- Collaborated with team members to achieve store goals, fostering a positive work environment.
- Acquired, Maintained and Curated a collection of classic and antique Firearms
- Analyzed customer feedback to identify opportunities for service improvement and product offerings.
- Trained new staff on product knowledge and customer service techniques, improving team performance.
Barista
Starbucks
10.2023 - 07.2024
- Maintained cleanliness and organization of café, adhering to health and safety standards.
- Operated cash register, processed customer payments, and provided accurate change.
- Collaborated with team members to provide efficient service during peak hours.
- Prepared and served coffee, espresso drinks, blended coffees, or teas.
Barista
ONroute - Starbucks
06.2023 - 10.2023
- Made and served brand-specific café beverages with focus on speed, quality, and consistency.
- Trained new team members with positive reinforcement and respectful coaching.
Intern
Beijing LesenTech Co. Ltd
11.2021 - 04.2022
- Utilized AutoCAD SolidWorks to create technical drawings and models.
- Delivered clerical support by handling routine and special requirements.
Education
Bachelor of Engineering - Aerospace Engineering
Toronto Metropolitan University
Master of Engineering - Aerospace Engineering
University of Toronto
04-2027
Skills
- Strong organizational skills
- Culinary preparation skills
- Point of sale system management
- Adhering to instructions
- Service excellence
- Effective team collaboration
- Prioritization and scheduling
- Analytical problem-solving
- Logistics coordination
- Client relationship management
- Firearm handling safety
- Firearms handling experience
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
LANGUAGUAGES
English: Native or Bilingual
Chinese (Mandarin): Native or Bilingual
Interests
- Video Gaming
- Swimming
- Drone Piloting
- Historical Exploration
- Road Trips
- Motorcycling
Timeline
Sales Associate
G4C Sports
03.2025 - Current
Barista
Starbucks
10.2023 - 07.2024
Barista
ONroute - Starbucks
06.2023 - 10.2023
Intern
Beijing LesenTech Co. Ltd
11.2021 - 04.2022
Bachelor of Engineering - Aerospace Engineering
Toronto Metropolitan University
Master of Engineering - Aerospace Engineering
University of Toronto
COMMUNICATION
- Dean's List [2019-2020] [2022-2023]
- Received Ryerson Entrance Scholarship
- CGPA 3.93