Clarence Wilcox
Barrie,ON
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Parts Advisor
Lewis Motor Sales Inc.
Barrie
02.2022 - Current
- Provided exceptional customer service to customers by answering questions and addressing concerns.
- Researched part numbers for requested parts using catalogs and other resources.
- Performed cycle counts of inventory items as needed.
- Organized warehouse space to ensure efficient storage of new and existing items.
- Managed inventory, ordered parts and recorded parts transactions through dealer management system software and trained other team members to use software proficiently.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
Parts Advisor
The Hitch House
Oro-Medonte, ON
01.2019 - Current
- Managed inventory, ordered parts and recorded parts transactions through dealer management system software and trained other team members to use software proficiently.
- Advised retail, wholesale and internal automotive parts customers in parts selection, immediately expedited out-of-stock parts and supplied parts to requestors promptly.
- Reviewed body shop estimates, verified correctly identified parts and confirmed that pricing matched estimates supplied to customers.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
Parts Counter Person
Orillia Truck & Auto Recyclers
Orillia, ON
06.2017 - 01.2019
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Operated point of sales and parts lookup computer systems.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Placed inventory numbers on parts to properly identify items for counter associates.
- Performed quality control inspections on parts and packaged parts for delivery or sale.
Sales Representative
Tyson Tool
Toronto, ON
10.2010 - 06.2017
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Monitored customer order process and addressed customer issues.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Commercial Sales Manager
Parts Source
Barrie, ON
10.2007 - 10.2010
- Maintained effective customer communications and built strong customer relationships.
- Implemented commercial strategies established by company objectives targeting growth opportunities.
- Built and trained team of productive and motivated sales representatives.
Transmission Technician
Aamco Transmissions
Barrie, ON
- Removed transmissions, diagnosed problems and repaired components.
- Completed estimates for cost and time involved to complete different services.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Monitored shop equipment to maintain safe working condition.
- Kept detailed records of repairs, labor involved and parts used.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
Production Line Assembly Worker
Honda of Canada
Alliston, ON
- Cleared line area of debris to present clean work area for next shift.
- Operated production equipment to create high-quality products from raw materials.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Used established assembly instructions to complete jobs.
- Removed physical refuse and debris and organized tools to maintain safe work environment.
Skills
- Problem-solving skills
- Forklift operation
- Fluid changes
- Hydraulic systems
- Service Scheduling
- Parts Replacement
- Power Tools Operation
- Maintenance
- Hand tools proficiency
- Reliable and trustworthy
- Ordering parts
- Inventory auditing
- Delivery coordination
- Training and coaching
Certification
- Licensed Forklift Operator
- WHMIS Last Complete in 2022
Timeline
Parts Advisor
Lewis Motor Sales Inc.
02.2022 - Current
Parts Advisor
The Hitch House
01.2019 - Current
Parts Counter Person
Orillia Truck & Auto Recyclers
06.2017 - 01.2019
Sales Representative
Tyson Tool
10.2010 - 06.2017
Commercial Sales Manager
Parts Source
10.2007 - 10.2010
Transmission Technician
Aamco Transmissions
Production Line Assembly Worker
Honda of Canada
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