Clarence Dusome
Wingham,ON
Summary
Dynamic Site Supervisor at Good Home Care with expertise in alarm networking and staff supervision. Proven track record in enhancing service quality and compliance, while effectively resolving conflicts. Adept at building strong client relationships and training teams to excel in performance, ensuring optimal operational success and client satisfaction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Site Supervisor
Good Home Care
Arthur, Ontario
03.2021 - 07.2024
- Installed Gates, Cameras and Alarm Networking
- Supervised daily operations for home care services and team performance.
- Coordinated staff schedules to ensure adequate coverage for clients.
- Monitored compliance with safety regulations and company policies.
- Trained new staff on protocols and best practices in home care.
- Conducted regular site visits to assess service quality and client needs.
- Resolved conflicts between staff and clients promptly and professionally.
- Maintained accurate records such as daily reports, timesheets and other related documentation as required by management.
- Established and maintained close working relationships with staff, clients and vendors.
- Supervised projects to uphold schedule requirements and quality demands.
Manager
Healthy Computers
Wingham, Ontario
06.2010 - 02.2021
- Diagnosed hardware issues and performed necessary repairs on various computer systems.
- Replaced faulty components and upgraded systems to improve performance and reliability.
- Provided technical support to customers regarding software and hardware-related inquiries.
- Conducted routine maintenance checks to ensure optimal functionality of devices.
- Installed operating systems and configured software applications for user needs.
- Engaged customers by providing product knowledge and tailored recommendations.
- Developed relationships with clients to enhance customer loyalty and satisfaction.
- Managed inventory levels by tracking stock and placing orders as needed.
- Assisted in training new employees on sales techniques and customer service standards.
Education
High School Diploma -
College Heights
Guelph, ON06-2004
Skills
- Alarm networking
- Staff supervision
- Compliance monitoring
- Conflict resolution
- Service quality assessment
- Customer relationship management
- Technical support
- Problem solving
- Equipment installation
- Effective communication
- Team supervision
- Business development
- Site safety
- Safety assessment
- Financial management
- Problem-solving
- Risk assessment
- Video conferencing
Timeline
Site Supervisor
Good Home Care
03.2021 - 07.2024
Manager
Healthy Computers
06.2010 - 02.2021
High School Diploma -
College Heights
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