Clare Southgate

Conducting training classes and private behaviour consultations.

• Coached team members on professional development opportunities, contributing to improved overall performance.
• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Established strong relationships with key stakeholders, ensuring support for program initiatives.

• Responsible for implementing the BC SPCA’s strategic directions at a local level
• Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
• Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
• Spearheaded community outreach programs, reinforcing branch's commitment to social responsibility and building community ties.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Managed branch financials including budgeting, and expense tracking for accurate reporting and decision-making support.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Recruited and trained new volunteers on volunteer program goals and objectives.
• Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
• Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
• Managed and tracked volunteer hours and progress to support accurate documentation.

• Responsible for the management and daily operations for all aspects of the foster care program
• Responsible for coordinating animal intake
• Contributing to the annual strategic work plan, in line with the vision and direction of the society
• Monitored program performance and outcomes for successful delivery of services.
• Assessed community needs and identified resources for social and community service programs related to animals.
• Provided leadership, guidance and support to staff members.

• Performed daily behaviour modification work on dogs requiring further work before adoption
• Conducted adoption meets for dogs with behaviour challenges
• Offered training to volunteers on aspects of canine behaviour
• Maintain a database of behaviour modifications for dogs in our care

• Providing daily care for an animals in the shelter (Feline, Canine, Small Animals)
• Administering daily medications and treatments for animals in our care
• Working diligently within hygiene and quarantine protocols when caring for all animals in the shelter

• Provided media "animal of the week" interviews
• Responsible for the behaviour team budget and ensuring responsible spending throughout the year
• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
• Managed schedules, accepted time off requests and found coverage for short shifts.

• Responsible for leading and managing the adoptions team at the Calgary Humane Society
• Responsible for staff development, scheduling, training and leadership focus in addition to supporting senior management in the implementation of new initiatives
• Responsible for overseeing and managing the remote adoptions program
• Responsible for implementing and managing adoption events
• Produced monthly statistics and end of year reports
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

• Responsible for designing and implementing an outreach education program for homeschool students
• Responsible for organising volunteers for projects within the school and beyond
• Facilitated fund raising events at the school to raise money for environmental causes both in the province and across the world
• Managed classroom environment conducive for learning to meet maturity level and interest of students.
• Facilitated learning through imagination, sensory activities and age-appropriate activities focusing on growth and development.

• 15 direct reports
• Conducted annual reviews, hiring and terminations for all staff under my care
• Personally responsible for: ensuring a high level of customer service and convenience to all IKEA visitors, resolving customer issues, staff development and engagement, and proactive customer service

• I worked on the sales floor, assisting customers, ensuring stock was clean and filled, providing a high level of customer service
• During this period of employment at IKEA I was seconded to work in communications and interior design
• I was in charge of managing and delivering the project of rebuilding the children’s and family department of the IKEA store
• This project required management of 15 staff, and a specific timeline requiring the juggling of multiple priorities
• The project was completed on time and lasted 8 weeks