Clare Fernandes

I strive to consistently deliver high-quality results in my role. I have been recognized as a top performer. I take pride in my work and am always looking for ways to improve my performance. I strive to create a positive and productive work environment.

Leading a team of 4 Trainer Leading a team of 4 Trainers involves coordinating training schedules, ensuring that each team member is equipped with the necessary resources, and providing continuous support and feedback. Additionally, monitor the progress and performance of both the trainers and the trainees to ensure the training objectives are met.

Effective communication and conflict resolution are also critical responsibilities to maintain a productive and positive team environment

• Created a training curriculum. The curriculum was developed using a blended learning approach, combining online modules with in-person workshops. This method allows for flexibility in learning while ensuring hands-on experience. Additionally, assessments are integrated throughout to gauge comprehension and retention
• Retraining subjects, training compliance, officer onboarding and site specific training requirements for current and new officers.
• Maintain a structured review and reporting system to monitor basic account management functions related to OJT, re-training, specialized training, supervisor qualifications and account audits.
• Provides information briefings and training sessions in response to client or account manager requests.
• Maintains 100% compliance related to training.
• Designed customized e-learning modules catering to diverse learning styles, enabling employees to learn at their own pace in a user-friendly environment.

Training and development Trainer

• Conducting Behavioral training/next level up trainings
• Conflict resolution skills and soft skills
• Preparing Handover and batch release reports for Operations and Transitions
• Scope and design cross trainings programs
• Create training calendars for workforce
• Maintain employee data for new joiners
• Managing creation and revision of training content according to changing dynamics
• Identifying low performers and mapping them to various learning levels for performance improvement
• Process Huddles, sharing product updates on weekly basis with the Team Manager's
• Mentored new hires and helped them to come up their learning curve
• One to one coaching and virtual training
• Manage teams and ensure that Productivity and Quality targets are met
• Ensure that all agents in their process know their targets/goals and how they are linked to the organization's quality policy
• Provide coaching to team members and improve process performance
• Provide Behavioral Training for employees in the development role.

Awarded as top performer for the year 2016-17

• Training and development
• Conflict resolution skills and soft skills
• Develop and update contents training manuals, Presentations, handouts etc
• Preparing Handover and batch release reports for Operations and Transitions
• Create and present training dashboards to management
• Maintain employee data for new joiners
• Managing creation and revision of training content according to changing dynamics
• Identifying low performers and mapping them to various learning levels for performance improvement
• Mentored new hires and helped them to come up their learning curve
• One to one coaching and classroom sessions
• Manage teams and ensure that Productivity and Quality targets are met
• Ensure that all agents in their process know their targets/goals and how they are linked to the organization's quality policy
• Provide coaching to team members and improve process performance
• Conduct Process knowledge Tests on the floor
• Conducting Virtual Training which include process, soft skills training and behavioral trainings