CLARE EDOKWE
Summary
Proactive, result-driven, and highly motivated business analyst with over 5 years of experience with supporting the delivery of regulatory and customer excellence. Analyze and design processes with the organization's future objectives in mind, aiming for sustained improvements. Generating reports, preparing gap or trend analysis, preparing training materials, Triggering process improvement, and quality assurance activities. Thrives in collaborative environments, bringing passion, curiosity, courage, and a commitment to continuous improvement to every project. I am seeking to deliver value to your organization by leveraging data, optimizing processes, ensuring compliance, and facilitating effective communication to drive value and efficiency.
Overview
8
8
years of professional experience
Work History
Coordinator, Operations Effectiveness, Work Force Management
SaskEnergy
Regina, Saskatchewan
04.2023 - Current
- Initiating and supporting continuous improvement efforts within the customer's service and operation group
- Ensuring that processes align with the broader organizational strategies
- Acting as a bridge for communication both within the Engineers, Operations, and with external stakeholders
- Fostered adoption of current and future processes and standards for scheduling work
- Providing guidance and support to various work units, promoting and coaching improvement initiatives
- Provide expertise and support for the identification, development, and ongoing enhancement of existing applications, ensuring systems continue to operate in a manner that meets both policy and user needs
- Maintaining open and clear communication with Engineers, Field operations, System planning and control, Dispatch team, and all the Stakeholders regarding processes and process improvement initiatives
- Facilitating meetings and workshop effectively to capture comprehensive business requirements both within the field staff and with the Engineers to facilitate project work
- Perform business analysis, operational reporting, and forecasting, and conduct research and program evaluations that are critical to the Planned maintenance schedules and manpower management within the operations team
- Develop relationships with the users of work Management applications and other departments to address their needs and issues
- Help users and troubleshoot issues from the daily use of the work management applications.
Business Analyst (Banking Advisory)
Royal Bank of Canada
Edmonton, Alberta
08.2019 - 03.2023
- Critically evaluate information gathered from multiple sources, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
- Performed requirements stakeholder analysis to identify impacted or influencing groups and stakeholder requirements responsibilities
- Managed risks, assumptions, and constraints for loan and investment requirements, and communicated to appropriate parties
- Defined the business analysis approach in performing different tasks and deliverables based on the project like loan restructuring and delivery methodology
- Led requirements prioritization and leveraged techniques to drive out investment strategies
- Facilitated collaborative sessions with large and diverse business stakeholder groups to drive requirements discovery, document analysis, and review
- Conducting interviews to understand current procedures and identify potential areas for change
- Analyzed and documented detailed loan and system solution requirements using enterprise standard requirements methodology
- Demonstrated experience in clearly presenting information to diverse audiences in both formal and informal settings, utilizing strong verbal and communication skills.
Business Analyst (Administrative Analyst)
CBI Health
Edmonton, Alberta
09.2018 - 06.2019
- Coordinated appointments by the referral process and utilized the ERP system to cater to the needs of both existing clients and potential prospects
- Collaborated with the stakeholders to foster and develop new businesses and services to boost revenue for the clinic
- Oversaw and maintained patient information in compliance with standards set by the Workers Compensation Board, insurers, regional entities, and corporate groups as per their respective requirements
- Implemented daily organization and management of charts/files, aiming to optimize operational efficiency and effectiveness within the clinic framework
- Engaged in stakeholder collaboration to deliver monthly and annual reports tailored to a wide range of internal audiences, including funders, management, and clinicians
- These reports offer crucial insights and data-driven perspectives vital for informed decision-making and strategic planning.
Customer Service Representative
Toronto Dominion Canada Trust
Edmonton, Alberta
01.2017 - 09.2018
- Advised clients during daily transaction processing, offering insights and guidance
- Supported clients in navigating digital platforms for efficient transaction execution
- Provided daily assistance to business banking clients, addressed their banking needs, and conducted root cause analysis to resolve conflicts effectively
- Contributed to the establishment and enhancement of customer relationships, fostering new connections, and strengthening existing ones
- Actively identify potential sales opportunities during client interactions and internal activities, playing a role in driving sales results
- Developed and maintained effective relationships with internal customers and team members, with excellent interpersonal and problem-solving skills
- Built and nurtured strong customer relationships, fostering new connections while strengthening existing ones.
Marketing Analyst (Co-op)
Bio-Industrial Process Research Centre Lambton College
Sarnia, Ontario
05.2016 - 08.2016
- Project: Market Entry and Launch Strategy for the new fertilizer Company
- Updated prospective customers’ contacts using Insightly CRM
- Successfully engaged, drove, and facilitated multiple initiatives and deliverables simultaneously
- Elicited requirements using interviews, document analysis, requirements workshops, business process descriptions, scenarios, business analysis tasks, and workflow analysis
- Assisted and supported the marketing team literature with creative ideas
- Experienced in utilizing various analytical tools and techniques for in-depth market research and data analysis, ensuring comprehensive and accurate insights
- Updated competitor database by inputting data from field sales; compiling, consolidating, formatting, and summarizing information, and graphs
- And presentations
- Interpreted data and market trends and employed strong analytical skills to derive insights critical for informed decision-making and strategy development
- Developed and executed queries in relational databases
- Analyzed and documented detailed business and system solution requirements using enterprise standard requirements methodology.
Education
B.Sc. Marketing (evaluated by WES Canada as BSC Degree equivalent) -
Nnamdi Azikiwe University
Graduate Diploma Business Management -
Lambton College
Volunteer Community Involvement
- United Way Annual Campaign
- Financial Literacy (Archbishop O’Leary Catholic High School Edmonton)
- Sarnia Rugby Bring It Forward Campaign
Technical Proficiency Tools
- Jira
- SharePoint
- Tableau
- Microsoft Power BI
- MS Office (Word, Excel, PowerPoint, Outlook, Access)
- Product Backlog Prioritization and User Acceptance Testing (UAT)
- SQL
- Business Process Modeling Notation (BPMN 2.0)
Core Competencies And Tools
- Exhibiting a drive for results, I take accountability for outcomes, employing diverse resources to monitor performance against established standards.
- Help users and troubleshoot issues from the daily use of work management applications.
- Demonstrated knowledge of requirements elicitation, analysis, documentation, and use case development, by utilizing excellent communication skills, team collaboration, and critical thinking skills to add value to the business.
- Exceptional organizational and time management skills for handling multiple projects and competing demands effectively.
- Documentation of detailed AS IS / TO BE processes.
- Data Analysis
- Process Design
- Regulatory Compliance
- Report Generation
- Trend Analysis
- Training Material Preparation
- Process Improvement
- Quality Assurance
- CBAP (Certified Business Analysis Professional)
- Foundation of Business Analysis University of Toronto Continuous Education
- Six Sigma Green Belt, Investment Funds in Canada, and Canadian Securities Course
Timeline
Coordinator, Operations Effectiveness, Work Force Management
SaskEnergy
04.2023 - Current
Business Analyst (Banking Advisory)
Royal Bank of Canada
08.2019 - 03.2023
Business Analyst (Administrative Analyst)
CBI Health
09.2018 - 06.2019
Customer Service Representative
Toronto Dominion Canada Trust
01.2017 - 09.2018
Marketing Analyst (Co-op)
Bio-Industrial Process Research Centre Lambton College
05.2016 - 08.2016
B.Sc. Marketing (evaluated by WES Canada as BSC Degree equivalent) -
Nnamdi Azikiwe University
Graduate Diploma Business Management -
Lambton College
Similar Profiles
Shayn CourtneyShayn Courtney
Welder at SaskEnergyWelder at SaskEnergy
Michelle RoemerMichelle Roemer
Customer Service Representative at SaskEnergyCustomer Service Representative at SaskEnergy
Mathew KuskiMathew Kuski
SCADA Engineer at SaskEnergySCADA Engineer at SaskEnergy
Lisa KirykLisa Kiryk
Energy Efficiency Program Coordinator at SaskEnergyEnergy Efficiency Program Coordinator at SaskEnergy
John Christopher BreithauptJohn Christopher Breithaupt
<ul><li>I am currently employed with Safety Management Systems, contracted to Shell Offshore, and am assigned to the Transocean Deepwater Pontus. My focus onboard is to promote the tenets of Assist & Assure. I attend pre-tour meetings, pre-job meetings, and facility orientations to ensure that pertinent information is shared and to provide feedback to the meeting facilitators. I conduct Step 7 conversations with different work groups to gauge personnel’s competence and identify areas where coaching would be beneficial. I promote Goal Zero Supervision from Shell and Transocean leadership. Along with leadership, we gauge our effectiveness using Rose Plots, our assurance tool. I have participated in four Assist & Assure Effectiveness Reviews as well as Statement of Fitness Assessments while aboard the Pontus. My duties onboard also include helping to plan work so that there are no simultaneous operations conflicts, observe work to ensure adherence to Shell and Transocean policies and procedures and to help with risk identification / mitigation.</li><li>Previously, I was assigned to the Shell Olympus TLP. I helped to support both the operator’s and drilling contractor’s policies and procedures. While assigned to Olympus, Shell Gulf of America adopted the Global Assist & Assure Application. Our jobs transitioned from being HSE Technicians to HSE Coaches. I attended training workshops and began using the principles of Assist & Assure onsite.</li><li>During my time with SMS, I have also worked as a Production HSE technician and supported construction activities during turn-around campaigns. My goal is to help nurture a workplace where we will have no harm to people or the environment; we will perform efficiently and have no BSEE Incidents of Non-Compliance.</li></ul> at Safety Management Systems<ul><li>I am currently employed with Safety Management Systems, contracted to Shell Offshore, and am assigned to the Transocean Deepwater Pontus. My focus onboard is to promote the tenets of Assist & Assure. I attend pre-tour meetings, pre-job meetings, and facility orientations to ensure that pertinent information is shared and to provide feedback to the meeting facilitators. I conduct Step 7 conversations with different work groups to gauge personnel’s competence and identify areas where coaching would be beneficial. I promote Goal Zero Supervision from Shell and Transocean leadership. Along with leadership, we gauge our effectiveness using Rose Plots, our assurance tool. I have participated in four Assist & Assure Effectiveness Reviews as well as Statement of Fitness Assessments while aboard the Pontus. My duties onboard also include helping to plan work so that there are no simultaneous operations conflicts, observe work to ensure adherence to Shell and Transocean policies and procedures and to help with risk identification / mitigation.</li><li>Previously, I was assigned to the Shell Olympus TLP. I helped to support both the operator’s and drilling contractor’s policies and procedures. While assigned to Olympus, Shell Gulf of America adopted the Global Assist & Assure Application. Our jobs transitioned from being HSE Technicians to HSE Coaches. I attended training workshops and began using the principles of Assist & Assure onsite.</li><li>During my time with SMS, I have also worked as a Production HSE technician and supported construction activities during turn-around campaigns. My goal is to help nurture a workplace where we will have no harm to people or the environment; we will perform efficiently and have no BSEE Incidents of Non-Compliance.</li></ul> at Safety Management Systems