Clara Petula Chin
Richmond,Canada
Summary
Bilingual diligent creative problem-solver able to manage multiple projects whilst meeting tight deadlines under pressure and balancing priorities. Effective and efficient work ethic with positive attitude towards every task and challenge. "Where others see problems, I see opportunities" - to strive for growth and understanding .Constant self-reflecting and thinking out of the box for strategic and personal improvements, with resourceful approach to challenges and organized style. Leverages corporate relations expertise to manage job functions. Excellent communicator with focus on results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Solutions Coordinator
Great Little Box Company
04.2022 - Current
- Participate in developing a strong Customer Solutions team by seeking ways to improve efficiencies that will lead to improved customer satisfaction
- Respond in a time sensitive manner to inquiries
- Plan, manage and track between internal departments(production and estimating team) and outside vendors to ensure manufacturing and on time delivery deadlines are being met
- Develop and maintain genuine relationships with customers to ensure customer retention and new customer development
- Gathered and organized materials to support operations.
- Run replenishment, monitoring accounts inventory levels to determine the needs
Administrative & Marketing Supervisor
Tara Pacific Enterprises Company Ltd
05.2021 - 04.2022
- Participate in sales and marketing initiatives
- Designed and implemented marketing and branding collateral.
- Managed social media campaigns to increase brand engagement.
- Conducted market research to identify new opportunities and target markets.
Assistant to The Chairman/Director of Corporate Relations & Events
Meg-Star Group
09.2014 - 03.2020
- Planned and coordinated daily schedule of the Chairman
- Represented The Chairman at internal meetings in his absence, accurately recorded and reported to The Chairman about all issues discussed in the meetings
- Fostered positive relationships with key business investors and customers
- Created strategic communication plans, supported public relations goals of business unit, and collaborated with internal and external colleagues and stakeholders
- Interacted and built relationships with internal and external stakeholders and promoted corporate relations
- Cultivated strong corporate image and identity with clear branding
- Worked with customers to understand needs and provide excellent service
- Led, planned and organized all activities, details and logistics for Company events
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures
- Maintained and built comprehensive database of industry contacts, vendors and venues
- Developed and implemented successful marketing plans to generate event revenue
- Negotiated with vendors to achieve most favorable terms
- Building outstanding relationship with brands of luxury goods, fashion, luxurious hotels, Michelin-starred F&B establishments to ensure an array of top notch and latest products and services were available for the Company and its top tier VIP guests
- Frequent travel in Europe and Asia Pacific region, in search for unique products and services to strengthen and widen offerings to our VIP guests
- Communicated with management to explain issues and formulate solutions
- Helped management with business operations to align teams, set goals and execute initiatives
- Worked closely with HR to foster corporate values and image in the workforce
- Oversee Company administration office and lead the daily work routine
- Oversee Company Charity Association and lead the planning and organized the related fundraising event activities.
Director of Business Development
SkyLuxe Macau
01.2012 - 02.2013
- Dealing with overseas brands for exclusive luxury merchandise
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Met existing customers to review current services and expand sales opportunities
- Led and organized events to set and achieved company defined sales goals
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
- Performed extensive vendor and supplier research to identify cost-effective options and product availability.
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
Merchandise Buying Manager
TONI&GUY
07.2009 - 01.2012
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Forecasted purchasing trends and improved merchandising strategies.
- Optimized store displays and appearance via strategic merchandising.
- Established monthly goals and communicated performance expectations during team meetings to optimize sales.
- Monitored stock levels and product sales to determine purchasing needs.
- Analyzed trends and conducted research to determine seasonal merchandise direction.
- Researched new vendors, acquired samples and negotiated merchandise deals.
- Negotiated pricing with vendors to achieve maximum profitability.
Development Manager
The Venetian Macau Limited
05.2006 - 06.2009
- Supported VP of Finance to plan and execute future projects to cope with expansion of the group
- Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making
- Trained new and existing staff members in various financial procedures to prepare for job requirements
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Education
Higher Diploma - Fashion Merchandising
John Casablancas Fashion Institute
Vancouver, BC04.1998
High School Diploma -
The Collegiate At The University of Winnipeg
Winnipeg, MB05.1996
Skills
- Office Management
- Organization & Time Management
- Decision Making
- Problem-Solving
- Multitasking Abilities
- Event Planning & Management
- Negotiation
- Advanced Interpersonal Skills
- Resourceful
- Attention to Detail
- Client Engagement/ Relationship Building
Certification
- Harvard Law School - Program on Negotiation for Executives
- Hong Kong University - Art Business Basics
- Train-The-Trainer
- Meg-Star Int'l Charity Association - Fundraising Event Committee Head
- St. Paul's Foundation - Event Committee Member
Languages
English
Full Professional
Chinese
Native or Bilingual
Timeline
Customer Solutions Coordinator
Great Little Box Company
04.2022 - Current
Administrative & Marketing Supervisor
Tara Pacific Enterprises Company Ltd
05.2021 - 04.2022
Assistant to The Chairman/Director of Corporate Relations & Events
Meg-Star Group
09.2014 - 03.2020
Director of Business Development
SkyLuxe Macau
01.2012 - 02.2013
Merchandise Buying Manager
TONI&GUY
07.2009 - 01.2012
Development Manager
The Venetian Macau Limited
05.2006 - 06.2009
Higher Diploma - Fashion Merchandising
John Casablancas Fashion Institute
High School Diploma -
The Collegiate At The University of Winnipeg
- Harvard Law School - Program on Negotiation for Executives
- Hong Kong University - Art Business Basics
- Train-The-Trainer
- Meg-Star Int'l Charity Association - Fundraising Event Committee Head
- St. Paul's Foundation - Event Committee Member
Similar Profiles
Robin GomezRobin Gomez
Production Worker at Great little box companyProduction Worker at Great little box company
Hargunveer SinghHargunveer Singh
Clamp operator at Great Little Box Co.Clamp operator at Great Little Box Co.
Job EdwardsJob Edwards
Forklift Operator at Pacific Box CompanyForklift Operator at Pacific Box Company