Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Clara Zhu

Markham,ON

Summary

Dynamic professional with a proven track record at Cara Cara Pasta & Cicheti, excelling in customer service and conflict resolution. Leveraged effective communication and team collaboration to enhance guest relations and increase profits by recommending specials. Adept at maintaining cleanliness and compliance standards, ensuring a seamless dining experience. Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

5
5
years of professional experience

Work History

Waitress

Cara Cara Pasta & Cicheti
Richmond Hill, Ontario
08.2024 - 01.2025
  • Provided excellent customer service to ensure a positive dining experience.
  • Took customer orders accurately and communicated them to the kitchen staff.
  • Served food and beverages promptly, maintaining proper presentation standards.
  • Assisted in maintaining cleanliness of dining area and tables after service.
  • Collaborated with team members to manage busy service periods effectively.
  • Addressed customer inquiries and resolved issues with professionalism and care.
  • Developed positive relationships with regular customers through friendly conversation.
  • Greeted customers, answered questions, and recommended specials to increase profits.

Cashier/Customer Service

Eastern Restaurant
Markham, Ontario
07.2020 - 08.2023
  • Processed customer transactions efficiently at Eastern Restaurant.
  • Provided excellent customer service while taking orders and answering inquiries.
  • Assisted in organizing and stocking inventory for smooth operations.
  • Collaborated with team members to ensure timely service delivery.
  • Handled customer complaints professionally and resolved issues promptly.
  • Maintained cleanliness and organization of the front counter area.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Performed other duties as assigned by management.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Built and maintained productive relationships with employees.
  • Answered customers' questions and provided information on store procedures or policies.

Education

Bachelor of Arts - Psychology

University of Waterloo
Waterloo
04-2026

High School Diploma -

St. Roberts Catholic High School
Thornhill, ON
06-2022

Skills

  • Customer service
  • Conflict resolution
  • Effective communication
  • Team collaboration
  • Time management
  • Data analysis
  • Research skills
  • Stress management
  • Attention to detail
  • Cleanliness
  • Reliability and punctuality
  • Compliance standards
  • Guest relations
  • Relationship management
  • Hospitality and accommodation
  • Active listening

Languages

English
Native/ Bilingual
French
Professional
Chinese (Mandarin)
Native/ Bilingual

Affiliations

  • Creates art, digitally and traditionally
  • Volunteering

Timeline

Waitress

Cara Cara Pasta & Cicheti
08.2024 - 01.2025

Cashier/Customer Service

Eastern Restaurant
07.2020 - 08.2023

Bachelor of Arts - Psychology

University of Waterloo

High School Diploma -

St. Roberts Catholic High School

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Clara Zhu