Clara Zhu
Markham,ON
Summary
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
4
4
years of professional experience
Work History
Waitress
Cara Cara Pasta & Cicheti
10.2024 - 12.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Made non-alcoholic drinks for customers
Cashier and Food Service
Eastern Restaurant
07.2020 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Picked up calls at the register and put in orders
- Packaged food orders for delivery in a quick and timely fashion
Education
Bachelor of Arts - Honours Psychology
University of Waterloo
Waterloo08-2026
St. Robert Catholic High School
Thornhill06-2021
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Order taking
- Handling complaints
- Food running
Languages
English
Native or Bilingual
Chinese (Mandarin)
Professional Working
Timeline
Waitress
Cara Cara Pasta & Cicheti
10.2024 - 12.2024
Cashier and Food Service
Eastern Restaurant
07.2020 - 08.2023
Bachelor of Arts - Honours Psychology
University of Waterloo
St. Robert Catholic High School
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