Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Clara Silva

Cochrane,AB

Summary

Proven to excel in fast-paced environments, I leveraged my exceptional customer service and workflow coordination skills at The Market Bistro to enhance dining experiences and maintain high cleanliness standards. My collaborative efforts and strong work ethic significantly contributed to improved efficiency and guest satisfaction, showcasing my ability to meet and exceed employer expectations.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Motivated cleaning service with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

3
3
years of professional experience

Work History

Server

The Market Bistro
09.2021 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with Lightspeed system, uber eats orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.

Housekeeper

Solara
06.2021 - 03.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Verified cleanliness and organization of storage areas and carts.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
  • Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
  • Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.

Education

International Trade - Foreign Trade

Araucana University
San Antonio
12.2017

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Food Running
  • Memory retention
  • Cleanliness standards
  • Professional Appearance
  • Team Collaboration
  • Workflow Coordination
  • Active Listening
  • Cleaning and sanitizing
  • Food and Beverage Service
  • Effective Communication
  • Excellent Communication

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Server

The Market Bistro
09.2021 - 08.2024

Housekeeper

Solara
06.2021 - 03.2022

International Trade - Foreign Trade

Araucana University

Similar Profiles

CREATE PROFILE
Clara Silva