Clara-Ivette Flores Ortega

Hello!

My name is Clara-Ivette Flores Ortega, I am excited to work for you and with you! As a dedicated and enthusiastic professional, I am deeply committed to excellence and continuously strive for personal growth. My motivation to excel stems from my desire to support my mother, driving me to pursue opportunities for advancement. With a strong aptitude for rapid learning, I have consistently demonstrated success in both collaborative and independent work environments.

• First Aid Certification
• CPR Certification

• Front desk agent (hotel), Proficient, 09/01/23, Selecting hotel rooms based on requests and identifying errors in hotel data
• Work style: Reliability, Proficient, 11/01/22, Tendency to be reliable, dependable, and act with integrity at work
• Customer service, Proficient, 09/01/22, Identifying and resolving common customer issues
• Retail customer service, Proficient, 09/01/22, Responding to customer situations in a retail setting
• Customer focus & orientation, Proficient, 09/01/22, Responding to customer situations with sensitivity
• Call center customer service, Proficient, 06/01/23, Demonstrating customer service skills in a call center setting
• Management & leadership skills: Impact & influence, Proficient, 11/01/23, Choosing the most effective strategy to inspire and influence others to meet business objectives
• Administrative assistant/receptionist, Proficient, 11/01/23, Using basic scheduling and organizational skills in an office setting
• Sales skills, Proficient, 07/01/23, Influencing and negotiating with customers
• Marketing, Proficient, 05/01/24, Understanding a target audience and how to best communicate with them
• Medical receptionist skills, Proficient, 01/01/24, Managing physician schedules and maintaining accurate patient records
• Attention to detail, Proficient, 05/01/24, Identifying differences in materials, following instructions, and detecting details among distracting information
• Social media, Proficient, 05/01/24, Knowledge of social media techniques and analytics interpretation

References:

Doug Scott - (925)787-1763 -I served as Mr. Scott's Teacher's Aide, At his current job at College Park High School, and have now known him for over six years. During this time, he has witnessed my professional development and can attest to my contributions in class management, file organization, and meticulous handling of numerical tasks, especially under pressure.

Brett Searle - (510)220-6694 - Mr. Searle served as my mentor as I embarked on my professional journey. He can articulate my personal development and adept handling of work and home responsibilities even in challenging circumstances, including periods of compromised health. Despite personal challenges, I maintained a goal-oriented approach to my work under his guidance.

Michael Borba - (925)464-0801 - Mike served as my trainer when I commenced my role as a Customer Accounts Manager at AquaTech. He can attest to my swift work pace and rapid learning ability. Mike can confirm that I consistently surpassed daily quotas from the outset and continued to excel within the company. Additionally, he can speak to my keen attention to detail and adaptability.

Marissa Samoya - (925)483-3130 - Marissa, a former colleague at AquaTech Swim, witnessed my dedication to excellence despite health challenges. She can discuss my professional growth, adeptness at working under pressure, and handling of challenging situations, including training new staff members assigned by senior management.