Clara Gerges
Ajax,Ontario
Summary
Experienced customer service professional skilled in managing inquiries, resolving issues, and ensuring exceptional client experiences. Strong communication, problem-solving, and adaptability skills. Collaborates effectively with teams to achieve targets and uphold high standards. Known for reliability and flexibility, consistently delivering outstanding results.
Overview
4
4
years of professional experience
Work History
Associate
winners
10.2022 - Current
- Cultivated and sustained successful relationships with a diverse client base as well as vendors.
- Built relationships with customers by providing friendly customer service.
- Performed cash register functions accurately and efficiently.
- Ensured compliance with company safety regulations at all times while on the job.
- Trained new associates on store operations, policies, and procedures.
Secretary/Front Desk Receptionist
Mina Auto Services
06.2022 - 07.2024
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Organized and maintained filing systems for important documents.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
Summer Camp Counselor
St. Mary & St. Abram Coptic Orthodox Church
07.2021 - 07.2024
- Supervised groups of children during recreational activities.
- Assisted with meal preparation and served meals in an organized manner.
- Assisted with the planning and execution of daily activities for campers.
- Engaged in conversations with individual children about their interests, concerns, goals.
- Collaborated with other counselors to create fun learning experiences for campers.
- Maintained accurate records of attendance, behavior, and medical information for each camper.
- Provided guidance and support to campers in a safe, encouraging environment.
- Developed strong relationships with parents to provide updates on their child's progress at camp.
- Monitored swimming areas to ensure that safety protocols were being followed by all swimmers.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Coordinated and led group activities for campers and counselors.
- Provided emotional support and guidance to campers, fostering personal development and well-being.
Education
Bachelor of Arts - Legal Studies
University of Ontario Institute of Technology
Oshawa, ON04-2028
High School Diploma -
Notre Dame Catholic Secondary School
Ajax, ON06-2024
Skills
- Loss Prevention
- Cash Handling
- Workplace Safety
- Management Support
- Oral communication
- Policy Implementation
- Client Engagement
- Child Supervision
- Activity implementation
- Safety measures
- Child Development
- Camper Supervision
Accomplishments
- Graduated from Notre Dame Catholic Secondary School with honors
- awarded for exemplary participation and distinguished service
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Education and Training
Education and Training University of Ontario Institute of Technology - Oshawa, ON | Bachelor of Arts Legal Studies, Expected in 04/2028 Notre Dame Catholic Secondary School - Ajax, ON | High School Diploma 06/2024
References
References available upon request.
Timeline
Associate
winners
10.2022 - Current
Secretary/Front Desk Receptionist
Mina Auto Services
06.2022 - 07.2024
Summer Camp Counselor
St. Mary & St. Abram Coptic Orthodox Church
07.2021 - 07.2024
High School Diploma -
Notre Dame Catholic Secondary School
Bachelor of Arts - Legal Studies
University of Ontario Institute of Technology
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