

Dynamic Customer Service Representative with proven expertise at Doug Steiner Agency, excelling in customer interactions and claims guidance. Skilled in active listening and critical thinking, I effectively resolve inquiries and enhance customer understanding of insurance policies, ensuring satisfaction and loyalty. Proficient in data entry, I streamline processes to improve service efficiency.
Customer Interaction: Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Also, I assist customers in understanding their insurance policies, including coverage details, premium rates, and benefits. And I guide customers through the claims process, providing necessary information and documentation requirements.