Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Clara Dukes

Clara Dukes

Alpine

Summary

Dynamic Customer Service Representative with proven expertise at Doug Steiner Agency, excelling in customer interactions and claims guidance. Skilled in active listening and critical thinking, I effectively resolve inquiries and enhance customer understanding of insurance policies, ensuring satisfaction and loyalty. Proficient in data entry, I streamline processes to improve service efficiency.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Doug Steiner Agency
El Cajon, CA
12.2008 - 02.2026

Customer Interaction: Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Also, I assist customers in understanding their insurance policies, including coverage details, premium rates, and benefits. And I guide customers through the claims process, providing necessary information and documentation requirements.

Education

No Degree - Child Development

Cuyamaca College
El Cajon, CA

No Degree - Business

Cuyamaca College
El Cajon, CA

Certification - Office Professional Training

Grossmont College
El Cajon, CA
06.2005

High School Diploma -

El Capitan High School
Lakeside
06.2002

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Doug Steiner Agency
12.2008 - 02.2026

No Degree - Child Development

Cuyamaca College

No Degree - Business

Cuyamaca College

Certification - Office Professional Training

Grossmont College

High School Diploma -

El Capitan High School
Clara Dukes