Clara Courtney
Customer Service
Dartmouth,N.S
Summary
Customer Service Repetitive with 20+ years experience seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
NMT Rep
OSL Direct
2019.01 - 2024.02
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Contributed to team sales goals by upselling products and services to customers.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Collaborated with cross-functional teams to develop new strategies for increased revenue generation.
- Improved client retention rates by building strong relationships and offering personalized solutions to their needs.
- Developed comprehensive reports, enabling management to make informed decisions based on accurate data analysis.
- Implemented innovative marketing strategies that led to an increase in brand awareness and customer engagement.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Played a key role in securing lucrative contracts through effective negotiation tactics and relationship-building efforts with prospective clients.
- Provided valuable input during team meetings, resulting in the identification of new opportunities for growth and development within the organization.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
DELI CLERK
SOBEYS
2015.01 - 2017.01
- Greeted customers entering the Deli and helped them find what they were looking for
- Prepared fresh foods for all the departments in the Deli, these include Meat, Chicken, Salad and Canteen
- I also cleaned and prepped these stations.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards
- Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences
SHORT ORDER COOK
K.O.D.
2011.01 - 2015.01
- Provide excellent customer service
- Serve orders to customers at counter and tables
- Take food and drink orders and receive payment from customers
- Prepared specialty foods such as pizzas, fish and chips, subs, following specific methods that usually require short preparation time
- Read short order slips and receive verbal instructions as to food required by patron, and prepare and cook food according to instructions
- Verify that prepared food meets requirements for quality and quantity
- Wash, cut, and prepare foods designated for cooking
- Clean, stock, and restock workstations and display cases.
- Maintained a clean and organized kitchen, ensuring compliance with health and safety regulations
- Reduced food waste by efficiently managing inventory and using proper storage techniques
- Demonstrated flexibility in handling multiple orders simultaneously while maintaining attention to detail for each dish prepared
- Consistently maintained personal hygiene standards as well as the cleanliness of workstations, utensils, and equipment
COAT CHECK
WINSTON'S PUB AND EATERY
2011.01 - 2013.01
- Greet all customers
- Collect cover charge when its in effect
- Collect, store, and return items dropped off by patrons
- Provide excellent customer service
- Responsible for large amounts of money.
ADMIN. ASSOCIATE 1-TERMINAL
FEDEX GROUND
2010.01 - 2010.01
- Data entry for the Terminal
- Provide excellent Customer Service
- Sort packages to be interlined
- Trace all interlined packages
- Responsible for all scanners and ensuring all packs have the proper status codes
- Ensure all shipments and paperwork are on the evening trailer
- Ensure all bar codes and labels are not damaged and have the proper civic address.
ADMIN. ASSOCIATE 1-25
FEDEX GROUND
2009.01 - 2010.01
- Assign packages to the proper driver
- Provide excellent Customer Service
- Unloading of the trailers
- Ensure all packages are scanned with the proper status codes.
PACKAGE HANDLER
FEDEX GROUND
2009.01 - 2009.01
- Unload received trailers in a timely fashion
- Data entry.
- Followed safety regulations to maintain safe work environment
- Removed jams and unblocked conveyor system to maintain flow of goods
- Used hand-held scanners and physical logs to accurately track item movements
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses
- Assembled, sealed, and loaded packages into correct trucks
- Stored and secured packages in designated areas to prevent damage and theft
- Communicated regularly with supervisors to provide information on delays and issues with shipments
SHIPPER AND RECEIVER
ARTISTIC MINDS INC.
2006.01 - 2008.01
- Managed and supervised a small team
- QC all incoming and outbound shipments
- Ship and Receive all incoming products and notify the proper department
- Create shipping summaries each month with multiple campaigns, drop dates, and methods of shipment
- Responsible for Pallet Jack maintenance and safety
- Trimming and Laminating menu panels for KFC, Taco Bell, and Pizza Hut
- Tracked all outbound shipments with FedEx Ground, FedEx Air, and Canada Post
- Member of the OHSC
- Completed 'Safety-On-The-Move' training program with Johnston Equipment.
E.S.L TEACHER
Self Employed
1999.01 - 1999.01
- Taught English to adults and children ages 5-17
- Creating innovative educational games.
- Educated students in basics of English grammar and conversational speaking.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Conducted individualized tutoring sessions for students with additional learning needs.
Education
Tourism Certificate -
Kwalikum Senior Secondary
Qualicum Beach, BCDIPLOMA -
Kwalikum Senior Secondary
Quilicum Beach BC01.1995
Skills
- Communication
- Ability to Work Under Pressure
- Decision Making
- Time Management
- Self-motivation
- Conflict Resolution
- Leadership
- Adaptability
- Teamwork
- Creativity
- Sales Reporting
Languages
English
Native or Bilingual
Timeline
NMT Rep
OSL Direct
2019.01 - 2024.02
DELI CLERK
SOBEYS
2015.01 - 2017.01
SHORT ORDER COOK
K.O.D.
2011.01 - 2015.01
COAT CHECK
WINSTON'S PUB AND EATERY
2011.01 - 2013.01
ADMIN. ASSOCIATE 1-TERMINAL
FEDEX GROUND
2010.01 - 2010.01
ADMIN. ASSOCIATE 1-25
FEDEX GROUND
2009.01 - 2010.01
PACKAGE HANDLER
FEDEX GROUND
2009.01 - 2009.01
SHIPPER AND RECEIVER
ARTISTIC MINDS INC.
2006.01 - 2008.01
E.S.L TEACHER
Self Employed
1999.01 - 1999.01
Tourism Certificate -
Kwalikum Senior Secondary
DIPLOMA -
Kwalikum Senior Secondary
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