Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Clara Courtney

Clara Courtney

Customer Service
Dartmouth,N.S

Summary

Customer Service Repetitive with 20+ years experience seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

25
25
years of professional experience

Work History

NMT Rep

OSL Direct
Mississauga, ON
01.2019 - 02.2024
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Contributed to team sales goals by upselling products and services to customers.
  • Assisted in training new hires and offered ongoing support to help them reach their full potential.
  • Collaborated with cross-functional teams to develop new strategies for increased revenue generation.
  • Improved client retention rates by building strong relationships and offering personalized solutions to their needs.
  • Developed comprehensive reports, enabling management to make informed decisions based on accurate data analysis.
  • Implemented innovative marketing strategies that led to an increase in brand awareness and customer engagement.
  • Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
  • Played a key role in securing lucrative contracts through effective negotiation tactics and relationship-building efforts with prospective clients.
  • Provided valuable input during team meetings, resulting in the identification of new opportunities for growth and development within the organization.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.

DELI CLERK

SOBEYS
Dartmouth, NS
01.2015 - 01.2017
  • Greeted customers entering the Deli and helped them find what they were looking for
  • Prepared fresh foods for all the departments in the Deli, these include Meat, Chicken, Salad and Canteen
  • I also cleaned and prepped these stations.
  • Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards
  • Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences

SHORT ORDER COOK

K.O.D.
Lacewood Dr
01.2011 - 01.2015
  • Provide excellent customer service
  • Serve orders to customers at counter and tables
  • Take food and drink orders and receive payment from customers
  • Prepared specialty foods such as pizzas, fish and chips, subs, following specific methods that usually require short preparation time
  • Read short order slips and receive verbal instructions as to food required by patron, and prepare and cook food according to instructions
  • Verify that prepared food meets requirements for quality and quantity
  • Wash, cut, and prepare foods designated for cooking
  • Clean, stock, and restock workstations and display cases.
  • Maintained a clean and organized kitchen, ensuring compliance with health and safety regulations
  • Reduced food waste by efficiently managing inventory and using proper storage techniques
  • Demonstrated flexibility in handling multiple orders simultaneously while maintaining attention to detail for each dish prepared
  • Consistently maintained personal hygiene standards as well as the cleanliness of workstations, utensils, and equipment

COAT CHECK

WINSTON'S PUB AND EATERY
Lacewood Dr
01.2011 - 01.2013
  • Greet all customers
  • Collect cover charge when its in effect
  • Collect, store, and return items dropped off by patrons
  • Provide excellent customer service
  • Responsible for large amounts of money.

ADMIN. ASSOCIATE 1-TERMINAL

FEDEX GROUND
Dartmouth, NS
01.2010 - 01.2010
  • Data entry for the Terminal
  • Provide excellent Customer Service
  • Sort packages to be interlined
  • Trace all interlined packages
  • Responsible for all scanners and ensuring all packs have the proper status codes
  • Ensure all shipments and paperwork are on the evening trailer
  • Ensure all bar codes and labels are not damaged and have the proper civic address.

ADMIN. ASSOCIATE 1-25

FEDEX GROUND
Dartmouth, NS
01.2009 - 01.2010
  • Assign packages to the proper driver
  • Provide excellent Customer Service
  • Unloading of the trailers
  • Ensure all packages are scanned with the proper status codes.

PACKAGE HANDLER

FEDEX GROUND
Dartmouth, NS
01.2009 - 01.2009
  • Unload received trailers in a timely fashion
  • Data entry.
  • Followed safety regulations to maintain safe work environment
  • Removed jams and unblocked conveyor system to maintain flow of goods
  • Used hand-held scanners and physical logs to accurately track item movements
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses
  • Assembled, sealed, and loaded packages into correct trucks
  • Stored and secured packages in designated areas to prevent damage and theft
  • Communicated regularly with supervisors to provide information on delays and issues with shipments

SHIPPER AND RECEIVER

ARTISTIC MINDS INC.
Dartmouth, NS
01.2006 - 01.2008
  • Managed and supervised a small team
  • QC all incoming and outbound shipments
  • Ship and Receive all incoming products and notify the proper department
  • Create shipping summaries each month with multiple campaigns, drop dates, and methods of shipment
  • Responsible for Pallet Jack maintenance and safety
  • Trimming and Laminating menu panels for KFC, Taco Bell, and Pizza Hut
  • Tracked all outbound shipments with FedEx Ground, FedEx Air, and Canada Post
  • Member of the OHSC
  • Completed 'Safety-On-The-Move' training program with Johnston Equipment.

E.S.L TEACHER

Self Employed
Taiwan, R.O.C
01.1999 - 01.1999
  • Taught English to adults and children ages 5-17
  • Creating innovative educational games.
  • Educated students in basics of English grammar and conversational speaking.
  • Created and delivered engaging lesson plans to accommodate different learning styles.
  • Conducted individualized tutoring sessions for students with additional learning needs.

Education

Tourism Certificate -

Kwalikum Senior Secondary
Qualicum Beach, BC

DIPLOMA -

Kwalikum Senior Secondary
Quilicum Beach BC
01.1995

Skills

  • Communication
  • Ability to Work Under Pressure
  • Decision Making
  • Time Management
  • Self-motivation
  • Conflict Resolution
  • Leadership
  • Adaptability
  • Teamwork
  • Creativity
  • Sales Reporting

Languages

English
Native or Bilingual

Timeline

NMT Rep

OSL Direct
01.2019 - 02.2024

DELI CLERK

SOBEYS
01.2015 - 01.2017

SHORT ORDER COOK

K.O.D.
01.2011 - 01.2015

COAT CHECK

WINSTON'S PUB AND EATERY
01.2011 - 01.2013

ADMIN. ASSOCIATE 1-TERMINAL

FEDEX GROUND
01.2010 - 01.2010

ADMIN. ASSOCIATE 1-25

FEDEX GROUND
01.2009 - 01.2010

PACKAGE HANDLER

FEDEX GROUND
01.2009 - 01.2009

SHIPPER AND RECEIVER

ARTISTIC MINDS INC.
01.2006 - 01.2008

E.S.L TEACHER

Self Employed
01.1999 - 01.1999

Tourism Certificate -

Kwalikum Senior Secondary

DIPLOMA -

Kwalikum Senior Secondary

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