Clairissa James
St. Catharines,ON
Summary
Experienced team member skilled in setting up and running job-related equipment to complete quality work. Talents include sorting parts and stocking supplies to support team productivity. Equipped with good problem-solving, organizational and planning abilities. Detail-oriented student with strong working skills and the ability to learn concepts quickly.
Overview
5
5
years of professional experience
Work History
Vip Cineplex
BOH Staff
12.2022 - 08.2024
- Streamlined communication with Front of house staff for efficient food coordination of guest requests and preferences.
- Adapted quickly to evolving situations, demonstrating flexibility in addressing diverse guest needs.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Built strong relationships with VIP clients by maintaining regular communication and anticipating their needs.
- Conducted pre-arrival planning and preparation for incoming VIP guests, ensuring personalized touches were added to rooms or suites upon arrival.
- Assisted in coordinating large-scale functions attended by top-tier guests such as galas or conferences by working closely with event planners.
- Responded to incoming guests.
FOH Team Member
CINIPLEX
12.2022 - 08.2024
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
- Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
- Participated in regular training sessions to stay up-to-date on menu items and promotions, offering knowledgeable recommendations to customers.
- Adjusted food preparation methods in accordance with customer requests.
Sales Associate
Laura
02.2024 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Breakfast Club
School
04.2023 - 05.2023
- Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for students.
- Serviced student with food and beverage requirements.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Served food to student and ensure equal distribution of food to all student.
Customer Service
Jellof King
01.2022 - 06.2022
- Greeted and attended to customers, guests and vendors
- Arranged and set up tables, chairs and displayed products
- Directed vendors to assigned stands and tables
- Promoted sales and products, distributed sales flyers
- Received cash payments from customers and calculated cash balance as required
Team Member
Food basics
01.2020 - 03.2021
- Worked hard to learn required tasks quickly to maximize performance.
- Built and maintained working relationships with peers and upper management.
- Processed and retrieved customer special orders.
- Stayed informed of company and store updates from leadership.
- Addressed customer needs, responding to specific requests.
- Participated in and contributed to meetings by sharing concerns and ideas for improvements.
- Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
Education
Bachelor of Arts - Psychology
Brock University
St. Catharines, ON07.2028
Skills
- Customer Service/ Communication skills
- Ability to interact and communicate effectively with customers and to follow rules effectively
- Basic mathematical skills: ability to add, subtract, multiply, and divide in all units of measure
- Cash handling, able to stock and display products in accordance with store guidelines
- Excellent writing/telephone skills acquired through study and work
- Team work skills and Time Management
- Energetic work attitude, critical thinker, flexible and adaptive, calm under pressure
- Exceptional character traits: collaborative, initiative, resourceful, punctual and confident
- Organizational skills
- Able to multitask, manage time, prioritize job related task to achieve results
- Excellent attention to detail and responsible, thrive in fast paced environment
- Physically capable, flexible, organized, capable to work effectively in various parts of the facility
Languages
English
Full Professional
Timeline
Sales Associate
Laura
02.2024 - 07.2024
Breakfast Club
School
04.2023 - 05.2023
Vip Cineplex
BOH Staff
12.2022 - 08.2024
FOH Team Member
CINIPLEX
12.2022 - 08.2024
Customer Service
Jellof King
01.2022 - 06.2022
Team Member
Food basics
01.2020 - 03.2021
Bachelor of Arts - Psychology
Brock University
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