Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Claire Chung

Surrey,BC

Summary

Licensed Medical Esthetician and Certified Brow Artist that is passionate about enhancing natural beauty. As a client-centric individual, I provide personalized treatments by listening and understanding the clients’ expectations, as well as by providing the best recommendations. Eager to obtain knowledge with a keen attention to detail, I am constantly aiming to grow and learn more.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Permanent Makeup Artist

Freelance
09.2022 - Current
  • Conducted consultations to determine clients' ideal and desired outcomes by assessing skin type and face structure.
  • Up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
  • Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection..
  • Assessed customer skin tone (fitz-patrick scale) to determine appropriate products and materials to use.
  • Performed brow mapping and usage of Phi-Brow App to create symmetrical brow shapes.
  • Used social media platforms to promote salon and services.
  • Answered phone calls and emails to schedule client appointments.
  • Educated clients about products and self-maintenance for proper healed results.

Front Desk Manager

Salon De Beaute
04.2019 - 10.2022
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat daily.
  • Answered phone promptly and kept track of client cancellations and waitlist.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Greeted clients professionally and provided consultations to determine their ideal and desired lash styles.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Researched strategies to maximize business success.
  • Managed social media accounts (Yelp, Instagram) to promote business.
  • Evaluated employee performance and conveyed constructive feedback.

Receptionist

Salon De Beauté
07.2018 - 04.2019
  • Greeted clients professionally and provided consultations to determine their ideal and desired lash styles.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat daily.
  • Answered phone promptly and kept track of client cancellations and waitlist.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.

Food Truck Cashier

Coney Shack
06.2015 - 08.2017
  • Accepted orders and packed food for takeout.
  • Supervised food truck prep cooks and provided assistance when needed.
  • Greeted customers, answered menu questions as well as responded to complaints.
  • Reduced inaccuracies by carefully counting cash.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Diploma - Global Esthetics

Blanche Macdonald Centre
Vancouver, BC
03.2024

Certificate - Nano Brows (Nanoblading, Nanoshading, And Ombré)

Permanent Beauty By Lili
Calgary, AB
09.2022

Bachelor of Arts - Psychology

Queens College, City University of New York
Flushing, NY
01.2021

Skills

  • Quality Assurance
  • Scheduling and Calendar Management
  • Customer Service
  • Listening Skills
  • Confirmations and Cancellations
  • Problem-Solving Skills
  • Guest Services
  • POS System Operation
  • Time Management
  • Credit and Cash Payments
  • Oral and Written Communications

Certification

  • PreEmpt Certification (Infection Control for Best Practices)- April 3, 2023
  • HydraFacial Certification- July 27, 2023
  • PBL Academy (Nano Brows)- September 12, 2022
  • Bloodborne Pathogens
  • DermalogicaPRO- October 25, 2023

Languages

  • English (fluent)
  • Korean (intermediate)
  • Spanish (basic)

Timeline

Permanent Makeup Artist

Freelance
09.2022 - Current

Front Desk Manager

Salon De Beaute
04.2019 - 10.2022

Receptionist

Salon De Beauté
07.2018 - 04.2019

Food Truck Cashier

Coney Shack
06.2015 - 08.2017

Diploma - Global Esthetics

Blanche Macdonald Centre

Certificate - Nano Brows (Nanoblading, Nanoshading, And Ombré)

Permanent Beauty By Lili

Bachelor of Arts - Psychology

Queens College, City University of New York

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Claire Chung