Summary
Overview
Work History
Education
Skills
Timeline
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CLAIRE AGNES S. ESER

Winnipeg,Manitoba

Summary

Customer Service oriented with six years of experience resolving customer inquiries. Passionate about delivering excellent customer service. Maintains a high level of professionalism, patience, and efficiency.

Overview

7
7
years of professional experience

Work History

Travel Consultant/Travel Agent

WESTON TRAVEL & TOURS
Winnipeg, MB
11.2017 - Current
  • Responsible for providing good customer service in person, by email, and by phone.
  • Perform administrative support tasks, including updating and sorting files, drafting and proofreading correspondence, and conducting research.
  • Answers telephones, routes calls, takes messages, and provides general information; answers routine inquiries; maintains log of inquiries as required.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
  • Perform routine assignments such as drafting basic correspondence, entering data, and printing letters, labels, reports, and other materials using personal computer. Also, types and mails form letters.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
  • Research best pricing and options according to client’s specifications and needs.
  • Establish, maintain, process, and update files, records, and other documents.
  • React to all client concerns promptly and with sense of importance.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.

Crew Member

McDonald’s
Winnipeg, MB
12.2016 - 09.2019
  • Packed fast food products in approved containers, cups and bags.
  • Provided excellent customer service by greeting customers and meeting quality expectations
  • Prepared products following restaurant, health, and safety standards and procedures
  • Drove team success by completing assigned task quickly and accurately.
  • Observed safety precautions and practices to reduce injury when using heavy machinery and equipment.
  • Kept food preparation area, equipment, and utensils clean and sanitary
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.

Education

Certificate - Medical Office Assistant

Robertson College
Winnipeg, MB
07.2024

High School Diploma -

Immaculate Concepcion Academy
Philippines
03.2010

Skills

  • Able to work as part of a team, honest, flexible, and with great attention to detail
  • Self-motivated, goal and career-oriented with the ability to work in a fast-paced, dynamic environment that continually evolves to serve customers better
  • Maintained excellent working relationships with management and co-workers
  • Strong ability to learn new tasks and make decisions quickly
  • Ability to work independently and desire to go above and beyond while contributing to the team’s success
  • Good communication skills (can listen, write, and deliver clear, concise, correct, and coherent spoken messages)
  • Able to work under pressure and complete job requirements with minimum supervision
  • Hard-working, flexible, and adaptable to different work environments involving significant time commitment and high demands

Timeline

Travel Consultant/Travel Agent

WESTON TRAVEL & TOURS
11.2017 - Current

Crew Member

McDonald’s
12.2016 - 09.2019

Certificate - Medical Office Assistant

Robertson College

High School Diploma -

Immaculate Concepcion Academy

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CLAIRE AGNES S. ESER