CLAIRE AGNES S. ESER
Winnipeg,Manitoba
Summary
Customer Service oriented with six years of experience resolving customer inquiries. Passionate about delivering excellent customer service. Maintains a high level of professionalism, patience, and efficiency.
Overview
7
7
years of professional experience
Work History
Travel Consultant/Travel Agent
WESTON TRAVEL & TOURS
Winnipeg, MB
11.2017 - Current
- Responsible for providing good customer service in person, by email, and by phone.
- Perform administrative support tasks, including updating and sorting files, drafting and proofreading correspondence, and conducting research.
- Answers telephones, routes calls, takes messages, and provides general information; answers routine inquiries; maintains log of inquiries as required.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
- Perform routine assignments such as drafting basic correspondence, entering data, and printing letters, labels, reports, and other materials using personal computer. Also, types and mails form letters.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
- Research best pricing and options according to client’s specifications and needs.
- Establish, maintain, process, and update files, records, and other documents.
- React to all client concerns promptly and with sense of importance.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Crew Member
McDonald’s
Winnipeg, MB
12.2016 - 09.2019
- Packed fast food products in approved containers, cups and bags.
- Provided excellent customer service by greeting customers and meeting quality expectations
- Prepared products following restaurant, health, and safety standards and procedures
- Drove team success by completing assigned task quickly and accurately.
- Observed safety precautions and practices to reduce injury when using heavy machinery and equipment.
- Kept food preparation area, equipment, and utensils clean and sanitary
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Education
Certificate - Medical Office Assistant
Robertson College
Winnipeg, MB07.2024
High School Diploma -
Immaculate Concepcion Academy
Philippines03.2010
Skills
- Able to work as part of a team, honest, flexible, and with great attention to detail
- Self-motivated, goal and career-oriented with the ability to work in a fast-paced, dynamic environment that continually evolves to serve customers better
- Maintained excellent working relationships with management and co-workers
- Strong ability to learn new tasks and make decisions quickly
- Ability to work independently and desire to go above and beyond while contributing to the team’s success
- Good communication skills (can listen, write, and deliver clear, concise, correct, and coherent spoken messages)
- Able to work under pressure and complete job requirements with minimum supervision
- Hard-working, flexible, and adaptable to different work environments involving significant time commitment and high demands
Timeline
Travel Consultant/Travel Agent
WESTON TRAVEL & TOURS
11.2017 - Current
Crew Member
McDonald’s
12.2016 - 09.2019
Certificate - Medical Office Assistant
Robertson College
High School Diploma -
Immaculate Concepcion Academy