Claire Wolfer
Ste. Maire De Kent,NB
Summary
Innovative Kitchen Designer with background in crafting functional and aesthetically pleasing kitchen spaces. Stellar record of working with diverse clients to identify needs, create designs that meet those needs, and oversee construction from beginning to end. Strengths include exceptional creativity, strong communication skills, and ability to think critically about space utilization and design elements. Noteworthy impact made by consistently delivering high-quality designs which increased customer satisfaction levels in previous roles.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Kitchen Designer/Salesperson
Elmwood Home Hardware
Moncton, New Brunswick
01.2022 - 01.2025
- Listened to customer needs to identify and recommend best products and services.
- Produced sales documents, finalized deals and filed records.
- Operated register, handled cash and processed credit card transactions.
- Prepared and delivered appropriate presentations on products and services.
- Negotiated deals and handled complaints or objections.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Provided personalized service to build relationships with customers.
- Assisted customers in selecting appropriate products or services for their needs.
- Resolved customer complaints promptly and efficiently.
- Visited home sites when necessary to assess and fulfill customer needs.
- Outlined plans based on client budgets and needs with flooring, cabinets, appliances and countertops.
- Created 3D renderings of kitchens for customers to visualize design options.
- Consulted with homeowners throughout entire remodeling process from initial concept through completion.
- Prepared detailed cost estimates for proposed projects based on labor costs and material expenses.
- Developed kitchen designs that maximized available space and met customer expectations.
Kitchen and Bath Designer/Salesperson
Chemong Home Hardware
Peterborough, Ontario
02.2016 - 12.2021
- Attended trade shows and seminars regularly to stay abreast of industry trends.
- Created detailed drawings of cabinetry, countertops, fixtures and appliances using computer aided design software.
- Coordinated delivery schedules with vendors and contractors throughout the duration of the project.
- Provided cost estimates for labor and materials needed for completion of project.
- Addressed any customer complaints promptly and professionally.
- Maintained accurate records of all job costs related to each project.
- Monitored progress of job sites during construction phase ensuring quality control standards were met.
- Conducted site visits to measure existing spaces for renovation projects.
- Consulted with clients on the best use of space based on their lifestyle needs.
- Assisted clients in selecting colors, finishes and other aesthetic details of their kitchens or bathrooms.
- Presented finished designs to clients for approval or modifications prior to installation.
- Generated purchase orders for materials used in each project.
- Provided technical support regarding product selection, installation methods and troubleshooting issues.
- Maintained accurate specifications for each project.
- Assisted clients successfully by choosing furnishings consistent with preferences and budget.
- Reviewed project costs, budgets and adherence to schedules.
- Visited home sites when necessary to assess and fulfill customer needs.
- Created professional presentations to creatively communicate design intent and direction.
- Used 3D software to allow customers to clearly visualize completed projects, creating "wow effect."
- Educated customers about products and services offered by the company.
- Resolved customer complaints promptly and efficiently.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Participated in trade shows and sales events to promote products.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Listened to customer needs to identify and recommend best products and services.
Kitchen and Bath Designer/Salesperson
Anden Kitchen and Bath
Peterborough, Ontario
05.2012 - 02.2016
- Created detailed drawings of cabinetry, countertops, fixtures and appliances using computer aided design software.
- Attended trade shows and seminars regularly to stay abreast of industry trends.
- Coordinated delivery schedules with vendors and contractors throughout the duration of the project.
- Provided cost estimates for labor and materials needed for completion of project.
- Collaborated with contractors to ensure designs conformed to building codes and regulations.
- Maintained accurate records of all job costs related to each project.
- Addressed any customer complaints promptly and professionally.
- Monitored progress of job sites during construction phase ensuring quality control standards were met.
- Conducted site visits to measure existing spaces for renovation projects.
- Consulted with clients on the best use of space based on their lifestyle needs.
- Assisted clients in selecting colors, finishes and other aesthetic details of their kitchens or bathrooms.
- Presented finished designs to clients for approval or modifications prior to installation.
- Generated purchase orders for materials used in each project.
- Provided personalized service to build relationships with customers.
- Resolved customer complaints promptly and efficiently.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
Kitchen and Bath Designer/Salesperson
Home Hardware Building Centre
Lindsay, Ontario
09.2009 - 05.2012
- Greeted and assisted customers to foster positive experiences.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Participated in trade shows and sales events to promote products.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Advised customers on the latest product features and benefits.
- Assisted customers in selecting appropriate products or services for their needs.
- Gathered data on competitors' pricing, products, and promotional activities.
- Resolved customer complaints promptly and efficiently.
- Educated customers about products and services offered by the company.
- Estimated material requirements and costs to present design to client for approval.
- Coordinated with contractors, architects and engineers to drive job success.
- Collaborated closely with customers, adjusting plans to satisfy client needs and requirements.
- Assisted clients successfully by choosing furnishings consistent with preferences and budget.
- Provided complimentary in-home consultations to prospective clients to gather ideas and promote design services.
- Designed floor plans, elevations, and 3D perspective views and material boards for both in-house review and presentation to client.
- Created detailed drawings of cabinetry, countertops, fixtures and appliances using computer aided design software.
- Provided technical support regarding product selection, installation methods and troubleshooting issues.
- Monitored progress of job sites during construction phase ensuring quality control standards were met.
- Assisted clients in selecting colors, finishes and other aesthetic details of their kitchens or bathrooms.
- Developed design plans for kitchen and bath remodeling projects, incorporating client specifications.
- Attended trade shows and seminars regularly to stay abreast of industry trends.
- Presented finished designs to clients for approval or modifications prior to installation.
Kitchen and Bath Designer/Salesperson
T. R. Design
Lindsay, Ontario
04.2001 - 09.2009
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Produced sales documents, finalized deals and filed records.
- Operated register, handled cash and processed credit card transactions.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Replenished and arranged items to maintain appearance.
- Negotiated deals and handled complaints or objections.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Participated in trade shows and sales events to promote products.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Assisted customers in selecting appropriate products or services for their needs.
- Estimated material requirements and costs to present design to client for approval.
- Researched and explored use of materials, technologies and products to incorporate into designs.
- Coordinated with contractors, architects and engineers to drive job success.
- Collaborated closely with customers, adjusting plans to satisfy client needs and requirements.
- Visited home sites when necessary to assess and fulfill customer needs.
- Assisted clients successfully by choosing furnishings consistent with preferences and budget.
- Developed design plans for kitchen and bath remodeling projects, incorporating client specifications.
- Used 3D software to allow customers to clearly visualize completed projects, creating "wow effect."
- Generated purchase orders for materials used in each project.
- Consulted with clients on the best use of space based on their lifestyle needs.
- Monitored progress of job sites during construction phase ensuring quality control standards were met.
- Researched products and materials such as tile, stone, wood, laminates and hardware to create aesthetically pleasing designs.
- Attended trade shows and seminars regularly to stay abreast of industry trends.
Chiropractic Assistant/Office Manager
Dr. Phillip Croutch
Lindsay, Ontario
11.1995 - 04.2001
- Monitored appointment schedules throughout the day to ensure proper flow of operations.
- Instructed patients on how to use therapeutic exercises and stretches properly at home to speed recovery time.
- Prepared treatment rooms for patient visits by ensuring that all necessary supplies were available.
- Answered patient questions regarding their care plan or billing inquiries.
- Provided support to patients experiencing pain or discomfort before or after treatment sessions.
- Assisted in the development and implementation of office policies and procedures.
- Greeted patients, verified insurance and collected co-payments.
- Ensured cleanliness of equipment used during treatments.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Assisted chiropractors in patient care, including setting up treatment rooms.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Manager
Subway Restaurant
Lindsay, Ontario
05.1993 - 11.1995
- Conducted performance reviews for team members.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with regulatory requirements and industry standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Oversaw daily operations, maintaining efficiency and quality standards.
Education
Diploma - Interior Design
Georgian College of Applied Arts And Technology
Barrie, ON06-1986
High School Diploma -
I.E Weldon Secondary School
Lindsay, ON06-1984
Skills
- Innovative Idea Development
- Blueprint interpretation
- Effective Storage Strategies
- Material selection
- Cabinetry design
- Concept development
- Cabinetry expert
- Design consultation
- Specification writing
Affiliations
- Stained Glass
- Cooking
- Reading
- Gardening
- Nature
- Exploring New Brunswick
- Passionate about buying and supporting Local
Certification
- Schluter Training
- Sales Training at Home Hardware Head office in St. Jacobs
- 5 part in house sales training through Elmwood Home Hardware
- Design Elements Training with Wood Crest Cabinetry in Debert Nova Scotia
- Colour Theory through Beauti Tone paint
Additional skills
I can attribute my employment success to my attention to detail, hard work ethic, and excellent time management skills. Adapting to the changing environment, be it physical or economical and not backing down, but embracing, it is part of my nature. Working through things and finding solutions that work for everyone, a team player.
Timeline
Kitchen Designer/Salesperson
Elmwood Home Hardware
01.2022 - 01.2025
Kitchen and Bath Designer/Salesperson
Chemong Home Hardware
02.2016 - 12.2021
Kitchen and Bath Designer/Salesperson
Anden Kitchen and Bath
05.2012 - 02.2016
Kitchen and Bath Designer/Salesperson
Home Hardware Building Centre
09.2009 - 05.2012
Kitchen and Bath Designer/Salesperson
T. R. Design
04.2001 - 09.2009
Chiropractic Assistant/Office Manager
Dr. Phillip Croutch
11.1995 - 04.2001
Manager
Subway Restaurant
05.1993 - 11.1995
Diploma - Interior Design
Georgian College of Applied Arts And Technology
High School Diploma -
I.E Weldon Secondary School
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