Summary
Overview
Work History
Education
Skills
Certification
Volunteer
Timeline
Generic

Claire Thornton

Abbotsford ,BC

Summary

Passionate Recovery Coach dedicated to improving lives of individuals struggling with substance addiction and other behavioral disorders. Supportive advocate for clients that guides towards tangible improvements and relapse prevention. Attentively implements sound treatment plans addressing unique client needs and helps attain long-term behavioral goals. Currently looking to leverage background and expertise to take the next step in career goals with a respected organization that rewards diligence and professionalism.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Intake and Recovery Coach Manager

Wagner Hills Farm Society
08.2023 - Current
  • Utilized motivational interviewing techniques to help clients identify barriers to recovery and develop strategies for overcoming them.
  • Increased clients self-awareness by conducting regular assessments and facilitating reflective exercises.
  • Improved client recovery rates by developing personalized coaching plans tailored to individual needs.
  • Collaborated with treatment teams and community partners to develop comprehensive care plans, ensuring a holistic approach to client recovery.
  • Provided crisis intervention services when necessary, connecting clients with appropriate emergency resources as needed.
  • Lead multidisciplinary meetings focused on providing comprehensive assistance and appropriate discipline when necessary
  • Testified in court regarding client behavior, treatment goals and progress.
  • Improved relapse prevention rates with targeted transition plans and aftercare follow up.
  • Maintained strict adherence to confidentiality standards, protecting clients'' privacy during the entirety of the recovery process.

Reception and Chapel Coordinator

Wagner Hills Farm Society
06.2021 - 05.2022
  • Increased efficiency by streamlining coordination processes and implementing new organizational systems.
  • Standardized office processes, regulated communications, created filing systems, and
    carefully delegated and oversaw administrative tasks.
  • Handled clerical work, fielded resident and potential client inquiries, and managed
    both residents and counselors schedules.
  • Worked with Clinical Services Team and Intake Manager to handle new resident
    intakes.
  • Collaborated with Intake Manager to facilitate Personal Service Plans and assist in
    creating new online platforms to better conduct these service plans.
  • Scheduled and coordinated volunteer musicians and fostered supportive environment
    for Chapel events

Case Managment/Crisis Support

Salvation Army Gateway Of Hope
09.2020 - 06.2021
  • Collaborated with mental health professionals to provide appropriate referrals and resources for clients.
  • Conducted the daily intakes of new clients, which included screenings,
    questionnaires, assessments and explanation of program rules and expectations.
  • Handled incoming calls per day to collect information and assist with various requests.
  • Supported individuals dealing with issues like grief, stress and chemical dependency
    by facilitating one on one case planning meetings.
  • Developed individualized case plans and options for treatment to meet objectives.
  • Resolved various types and levels of conflict by utilizing Crisis Intervention Training, CBT and Trauma informed de-escalation techniques.
  • Provided medical care to revise and stabilize patients with strokes, seizures, drug
    overdoses, and trauma caused by accidents.
  • Prepared shift logs and client records, documenting information such as supplies,
    resources and treatments delivered.
  • Worked closely with Langley Memorial Hospital, Langley RCMP and EMT/Firefighting

Child and Youth Worker

Cyrus Centre Ministries
12.2019 - 10.2020


  • Enhanced youth development by implementing engaging and age-appropriate programs.
  • Conducted intake procedures for high risk youth and young adults.
  • Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
  • Helped clients to identify and develop coping techniques. Provided suicide risk assessment and prevention for clients.
  • Mediated conflicts between clients.
  • Provided essential services such as meals, clothing, laundry services and showers to clients.
  • Maintained communication regarding clients well being and progress through daily documentation and file management.
  • Collaborated with social workers, police forces and hospitals to support clients.

Weekend Residential Assistant

Mercy Ministries Canada
08.2019 - 01.2020
  • Administered medication to residents up to three times per day, keeping medical records and documentation
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
  • Helped clients to develop new coping mechanisms and techniques for behavior modification
  • Performed client screenings and accurately recorded data in case files
  • Completed detailed social work chart notes to summarize patient interactions
  • Used cognitive behavior therapy to assist youth in recognizing and redirecting poor habits
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality

Interior Design Consultant

Urban Barn Abbotsford
07.2017 - 03.2020
  • Consulted with clients to determine architectural preference to meet overall design goals
  • Assisted clients with budget considerations and made recommendations for furniture, wall hangings and decor items
  • Developed and implemented sales strategies to increase revenue
  • Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings
  • Set up appointments with potential and current customers to discuss new products and services

Waitress/Deli Worker

Clayburn Village Store & Tea Shop
02.2015 - 07.2017
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences

Education

C.C.R.C - Canadian Certified Recovery Coach

Still Here Recovery Coaching
BC/Lower Mainland
10.2022

Bachelor of Arts - Applied Psychology

Trinity Western University
Langley City, BC
04.2022

High School Diploma -

Regent Christian Online
Victoria, BC
06.2018

Skills

  • Excellent verbal and written communication
  • Self-awareness
  • Active Listening
  • Professional ethics
  • Strategic Planning
  • Business/Office administration
  • Case management proficiency

Certification

  • SMART Recovery Facilitator
  • Non-Violent Crisis Intervention
  • Trauma Informed Practice
  • First Aid Level 1/AED
  • Naloxone /CPR
  • Food Safe Certificate Level 1
  • Proficient in Microsoft Word, PowerPoint, Excel.

Volunteer

  • Abbotsford Police Department/SWAT team
  • Was accepted into and completed the Abbotsford Junior Police Academy in 2018

Timeline

Intake and Recovery Coach Manager

Wagner Hills Farm Society
08.2023 - Current

Reception and Chapel Coordinator

Wagner Hills Farm Society
06.2021 - 05.2022

Case Managment/Crisis Support

Salvation Army Gateway Of Hope
09.2020 - 06.2021

Child and Youth Worker

Cyrus Centre Ministries
12.2019 - 10.2020

Weekend Residential Assistant

Mercy Ministries Canada
08.2019 - 01.2020

Interior Design Consultant

Urban Barn Abbotsford
07.2017 - 03.2020

Waitress/Deli Worker

Clayburn Village Store & Tea Shop
02.2015 - 07.2017

C.C.R.C - Canadian Certified Recovery Coach

Still Here Recovery Coaching

Bachelor of Arts - Applied Psychology

Trinity Western University

High School Diploma -

Regent Christian Online

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Claire Thornton