Claire Stanislaus
Etobicoke
Summary
Influential Office Services professional recognized for dynamic work ethic, team player attitude and a record of success managing a variety of administrative, customer service, proactive and leadership tasks seeking to maintain the Manager Workplace Services and The Zone position that offers professional challenges utilizing well versed interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Office Services Representative
IA Clarington Investments Inc.
06.2018 - Current
- Supports facility management for regular maintenance needs (per contracts, if applicable), one-off repair and maintenance, space planning, and special facilities projects including coordination and communication with property management, vendors and internal stakeholders, where appropriate for role and under direction of department supervisor/manager
- Ensures physical space is maintained and in good repair by reviewing space and addressing needs for maintenance and general repairs identified personally or by customers or other department staff. This includes lighting repairs, carpet cleaning needs, janitorial needs, etc. Incorporates follow-up procedures to ensure all requests/needs have been completed and to satisfaction
- Supports other facility needs/services which may include: security access, customer requests related to facility (e.g. hvac (hot/cold), broken chair/office furniture, internal moves, light replacement), furniture/equipment inspections and repairs research, purchase of small replacement appliances or equipment and other misc. items. Also supports resolution of service related issues/conflicts and leverages other team members in support/resolution, where appropriate
- Provide basic handyman skills in an office setting (tightening screws, nailing picture to a wall, moving furniture, etc.)
- Supports facility and vendor management by engaging/coordinating with vendors and proactively identifying, reporting, and helping facilitate resolution for issues/repairs (in coordination with other team members, if applicable)
- Supports tracking of vendor contracts, equipment warranties, facilities reporting and systems
- Maintains and enforces standard office security procedures/badge systems and life safety program with assistance of management and team. Ensures compliance with required facility processes/procedures as dictated by lease/property management
- Ensures excellent working knowledge of department/facilities service offerings, office space/equipment, leadership and key groups, and building protocols and procedures
- Supports various facility-related requests and data management such as carbon surveys, disaster/business continuity planning, floor plan management/space allocations, office greening efforts, and other requests that require tracking and reporting
- Collaborates and trouble-shoots facilities related problems with other team members, external vendors and management in support of customers/office space
- Fosters and builds positive relationships with team, customers and leadership in all functions at all levels, and communicates effectively and proactively, as needed
- Adds value to customer experience through critical thinking, anticipating needs and offering additional services/support, if appropriate
- Ensures all provided service/support is carried out and meets customers’ expectations consistently
- Maintains knowledge and uses departmental software, as required
- Cross-trains in other department service areas to provide back-up support as needed
- Trains and mentors other team members (e.g. new hires) as requested
- Manage and perform other tasks and special projects as required or as assigned by management team
Corporate Receptionist
IA Clarington Investments Inc
03.2009 - 06.2018
- Provided quality customer service while addressing visitor concerns; promptly resolved issues through attentive listening and proactive problem solving.
- Managed front desk operations during high-traffic periods while maintaining calm demeanor under pressure.
- Maintained confidentiality of information regarding clients and company.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct 300-400 high volume of calls.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Upheld office safety standards through regular monitoring of security protocols at reception area entrance.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported executive staff by coordinating travel arrangements, booking conference rooms, and catering.
- Handled petty cash transactions and maintained sales and payments records accurately.
- Purchased and restocked office and coffee supplies
Education
Image Consulting Diploma
George Brown College
Toronto, ON06.2007
Skills
- Excellent multiple tasker that accurately meets time-sensitive deadlines
- Solution oriented
- Great Leadership capabilities by successfully motivating and inspiring others
- Strong organizational and communication skills
- Passionate about learning and committed to continual improvement
- Skilled at working independently and collaboratively in team environment
- Proved successfully working within tight deadlines and fast-paced environment
- Strong leadership skills by managing projects from start to finish
- Flexible and Adaptable
- Meeting and Event Management
- Vendors and Suppliers Management
- Staff Training
Timeline
Office Services Representative
IA Clarington Investments Inc.
06.2018 - Current
Corporate Receptionist
IA Clarington Investments Inc
03.2009 - 06.2018
Image Consulting Diploma
George Brown College
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