Claire Spivey
Victoria
Summary
Dynamic professional with a proven track record of enhancing guest experiences as an Airbnb Host, achieving a 4.9-star rating, and excelling in roles at Metis Nation of British Columbia and ITI Inc. Expert in booking management and office organization, with a flair for exceptional communication and effective problem-solving. Demonstrated ability to improve website functionality and aesthetics, showcasing strong organizational skills and a commitment to excellence.
Overview
24
24
years of professional experience
Work History
Airbnb Host
Self Employed
09.2021 - 12.2023
- Ensured a clean and welcoming environment, addressing maintenance issues in a timely manner, as well as managing bookings and inquiries.
- Improved overall guest experience with thoughtful touches such as welcome baskets, flowers and personalized notes upon arrival.
- Accommodated last minute requests to address needs of guests, achieving a super host 4.9 star rating and top guest satisfaction with multiple repeat guests.
Office Manager /Website Manager
Metis Nation of British Columbia
03.2005 - 02.2009
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls, email or in person to the public.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained and updated the website with key events, press releases and other essential content.
Customer Service Representative
DM Contact Management
04.2002 - 03.2005
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled high-volume emails and collaborated with shipping representatives to resolve invoicing and delays.
- Corresponded with clients in a professional manner through email and phone.
Web Developer
ITI Inc.
03.2000 - 04.2002
- Completed full redesigns of existing websites to improve navigation, enhance visuals and strengthen search engine rankings.
- Conducted unit testing to deliver optimal browser functionality.
- Proved successful working within tight deadlines and a fast-paced environment.
- Created logos, illustrations and typography for various organizations.
Education
Certificate - Web / Graphic Design
CDI College
Victoria, BC01-2000
High School Diploma -
Edward Milne High School
Sooke, BC06-1998
Skills
- Strong organization
- Booking management
- Effective problem solving
- Exceptional communication
Timeline
Airbnb Host
Self Employed
09.2021 - 12.2023
Office Manager /Website Manager
Metis Nation of British Columbia
03.2005 - 02.2009
Customer Service Representative
DM Contact Management
04.2002 - 03.2005
Web Developer
ITI Inc.
03.2000 - 04.2002
Certificate - Web / Graphic Design
CDI College
High School Diploma -
Edward Milne High School
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