Claire Salyn
Edmonton,AB
Summary
Financial Liberator, Personable Communicator, Change Activator
Passionate student dedicated to improving lives of individuals struggling with addiction . Ability to build budgets and provide a pathway to financial freedom. Compassionate supporter of recovering patients with guidance toward tangible improvements and relapse prevention. Attentively implements sound treatment plans addressing unique patient needs and helps attain long-term goals.
Caring, empathetic and exceptionally talented at building rapport with different groups to encourage honesty and growth in recovery from substance abuse.
Overview
12
12
years of professional experience
Work History
Revenue Officer
Government
09.2022 - Current
- Streamlined audit processes for improved efficiency and timely resolution of cases.
- Provided exceptional customer service to address inquiries and resolve disputes quickly.
- Contributed to a positive work environment through proactive collaboration and effective communication with colleagues.
- Utilized advanced software tools to analyze financial data, pinpointing discrepancies for further investigation.
- Supported management with ad hoc reporting needs, enabling informed decision-making regarding revenue collection efforts.
- Conducted call audits to assess interaction quality, accuracy and service success.
Case Officer
Government
05.2012 - 09.2022
- Enhanced case resolution by effectively managing and prioritizing caseloads.
- Streamlined processes for increased efficiency through regular review of policies and procedures.
- Improved client satisfaction by providing timely updates and maintaining open lines of communication.
- Conducted thorough investigations to gather relevant information, leading to more accurate case assessments.
- Provided expert guidance to clients on available resources, helping them make informed decisions about their situations.
- Participated in ongoing professional development opportunities, staying current on industry trends and advancements in the field of case management.
- Assisted with the development of training materials for new hires, sharing knowledge and expertise within the team environment.
Education
Recovery Coach Training
ORCA
Online05.2024
Career And Employment Preparation
On A Dime Transformations
Online 04.2024
Diploma in Mental Health Certificate
Alison Learning
Online03.2024
ASIRT Certificate
Alison Learning
Online03.2024
Bachelor of Applied Administration - Accounting
NAIT
Edmonton, AB06.2016
Accounting
GMCC
Edmonton, AB06.1993
Office Administration
NorQuest College
Edmonton, AB06.1991
Skills
- Debt Management
- Settlement Negotiation
- Client Relationship Building
- Goal Setting
- Continuing education
- Motivational Interviewing
- Boundary Setting
- Recovery planning
- Substance Abuse Knowledge
- Resource advocacy
- Relapse Prevention
- Legal Compliance
Timeline
Revenue Officer
Government
09.2022 - Current
Case Officer
Government
05.2012 - 09.2022
Recovery Coach Training
ORCA
Career And Employment Preparation
On A Dime Transformations
Diploma in Mental Health Certificate
Alison Learning
ASIRT Certificate
Alison Learning
Bachelor of Applied Administration - Accounting
NAIT
Accounting
GMCC
Office Administration
NorQuest College