Claire Reyes
Neepawa
Summary
Currently employed as a customer service representative, eager to continue learning and seeking for professional career growth. Coming onto the team of Bank of Montreal - Neepawa, one of my goals is to be financially literate, and I aim to do just that, if not, more.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Bank of Montreal, BMO
04.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed product knowledge to provide informed recommendations based on individual customer needs.
- Performed day to day tasks during bank operations.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Assisted customers on use of banking website and mobile apps.
Sales Coordinator
HyLife™ Foods
09.2022 - 04.2024
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently.
- Maintained accurate records of all sales activities, including contracts, order input, follow-ups, and customer communications.
- Collaborated with other departments such a planning, production, finance, and logistics.
- Coordinated shipments of goods with customers as needed.
Return to Work Student
HyLife Foods
05.2022 - 09.2022
- Applied effective task prioritization and great work ethic.
- Used Microsoft Word and other software tools
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Developed and maintained courteous and effective working relationships.
- Participated in workshops and meetings to enhance personal growth and professional development.
Assistant Manager
Dairy Queen
04.2019 - 08.2019
- Delegated daily tasks to team members to optimize group productivity.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy.
Cashier and Crew Service
Dairy queen
04.2018 - 08.2018
- Helped customers find specific products, answered questions and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Bachelor of Arts - Psychology
Brandon University
05.2022
Skills
- Data Entry
- Document Management
- Strategic Planning and Conflict Resolution
- Strong Interpersonal Skills
- Critical Thinking
- Adaptive to changing environments
- Microsoft applications efficiency
- Customer Service
Contact
Neepawa, MB R0J 1H0
Education and Training
other,Brandon, MB
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
Timeline
Customer Service Representative
Bank of Montreal, BMO
04.2024 - Current
Sales Coordinator
HyLife™ Foods
09.2022 - 04.2024
Return to Work Student
HyLife Foods
05.2022 - 09.2022
Assistant Manager
Dairy Queen
04.2019 - 08.2019
Cashier and Crew Service
Dairy queen
04.2018 - 08.2018
Bachelor of Arts - Psychology
Brandon University
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