Claire Potvin
Happy Valley-Goose Bay,NL
Summary
Proven to enhance customer satisfaction and streamline operations, my tenure at the Government of Newfoundland and Labrador showcases a blend of effective problem-solving and teamwork. Leveraging skills in crisis intervention and time management, I consistently deliver results, exceeding expectations without exceeding a 55-word limit. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
34
34
years of professional experience
Work History
Labrador
Labrador Aboriginal Training Partnerships
09.2017 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new si
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
French Interpreter
Government of NL Department of Justice
09.2017 - Current
- Served as a liaison between non-French speaking individuals or groups during events or workshops that require language assistance.
- Enabled effective cross-cultural communication through accurate simultaneous interpretation during high-stakes meetings and conferences.
- Ensured cultural appropriateness of translated materials for specific regions within the Francophone community, respecting regional nuances in language use.
- Continuously updated personal knowledge on industry-specific terminologies for accurate interpretation in specialized fields.
- Assisted clients in overcoming language barriers by offering culturally sensitive translation of written documents.
- Enabled seamless collaboration among diverse teams by providing mediation through precise interpretation of ideas between English and French-speaking members.
- Increased client satisfaction with professional French interpreting services for various industries such as healthcare, legal, and business sectors.
- Maintained confidentiality while interpreting sensitive information during legal proceedings, fostering trust among clients.
- Enhanced communication by providing accurate and timely French interpretation services during meetings, conferences, and presentations.
- Improved customer relations through prompt resolution of language-based misunderstandings via effective interpretation services.
- Exceeded expectations in high-pressure situations, delivering reliable and precise interpreting services during time-sensitive and urgent scenarios.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Interpreted spoken and written languages other than English and vice versa.
Regional Coordinator Victim Sevices
Government Of Newfoundland And Labrador
08.2007 - 08.2017
- Streamlined communication channels for increased efficiency within the region.
- Championed diversity initiatives within the workplace, creating an inclusive environment that fostered collaboration and innovation among team members.
- Negotiated contracts with vendors or partners to secure optimal terms beneficial to both parties involved in the agreement.
- Collaborated closely with other Regional Coordinators to share best practices, optimize resource allocation, and drive overall success of the program.
- Provided regular updates to senior management on regional progress, challenges, and opportunities for improvement.
- Improved customer satisfaction levels by addressing issues promptly and implementing proactive solutions within the region.
- Led change management efforts during organizational restructuring, ensuring minimal disruption to daily operations within the region.
- Oversaw compliance with local regulations while ensuring adherence to governmental policies and prosedures across all aspects of regional operations.
- Spearheaded the implementation of new systems or tools designed to enhance productivity across teams in the region.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Managed departmental schedule to coordinate calendar and arrange travel.
- Resolved issues through active listening and open-ended questioning provided crisis intervention with clients and other representatives of the department
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Interceded between employees during arguments and diffused tense situations.
Crisis Intervention Worker
Maison D"amitie
06.1990 - 05.2015
- Supported families impacted by crises events through counseling services and resource referrals tailored to their specific circumstances.
- Developed comprehensive case management plans, addressing both immediate needs and long-term goals for clients in crisis.
- Provided ongoing support to clients following a crisis event, facilitating recovery and stabilization.
- Advocated for policy changes within the organization to better address the unique needs of diverse client populations experiencing crises.
- Continuously updated knowledge of best practices in crisis intervention through participation in workshops, conferences, and relevant literature review.
- Evaluated the effectiveness of intervention strategies by tracking client progress over time and making necessary adjustments as needed.
- Conducted thorough assessments of clients'' needs, leading to targeted interventions and improved outcomes.
- Connected clients with appropriate resources such as housing assistance, financial aid, or mental health services based on individual needs assessment results.
- Enhanced community safety through proactive engagement with at-risk individuals and providing resources for prevention.
- Raised awareness about available crisis intervention services among the community by organizing and participating in outreach events.
- Delivered training sessions on crisis intervention techniques to colleagues and partner agencies, enhancing organizational capacity for effective response.
- Mentored junior crisis intervention workers, contributing to their professional growth and enhancing team performance overall.
- Deescalated potentially dangerous situations involving clients in crisis, minimizing risks to all parties involved.
- Facilitated group therapy sessions focusing on coping skills development, helping participants build resilience against future crises events.
- Reduced crisis response times by implementing efficient communication and coordination strategies.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Offered supportive counseling and crisis intervention to individuals in crisis.
- Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
- Devised and enhanced treatment strategies to promote continued progress.
- Assisted in development and implementation of relapse prevention strategies.
- Facilitated group therapy sessions to meet needs of individuals with [Type] issues.
Education
No Degree - Bachelor of Social Work ] Not Completed]
Universite Du Quebec A Hull
Hull, QCSkills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Time Management
Languages
French
Full Professional
English
Full Professional
Timeline
Labrador
Labrador Aboriginal Training Partnerships
09.2017 - Current
French Interpreter
Government of NL Department of Justice
09.2017 - Current
Regional Coordinator Victim Sevices
Government Of Newfoundland And Labrador
08.2007 - 08.2017
Crisis Intervention Worker
Maison D"amitie
06.1990 - 05.2015
No Degree - Bachelor of Social Work ] Not Completed]
Universite Du Quebec A Hull
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