Summary
Overview
Work History
Education
Skills
Languages
Certification
First Aid and CPR with BLS and AED
Timeline
Generic

Claire Pearce

Orono,ON

Summary

Proven track record in enhancing operational efficiency and customer satisfaction at Arcadis through expert dispatching and critical thinking. Skilled in stress tolerance and incident assessment, demonstrated by reducing emergency response times. Excelled in fostering client relationships and teamwork, showcasing a blend of hard and soft skills without relying on daily tasks. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Dispatch Operator

Arcadis
10.2023 - Current
  • Directed dispatching, routing, and tracking of numerous fleet vehicles.
  • Updated and maintained accurate records, enabling effective tracking of deliveries and resources.
  • Managed high call volumes while maintaining exceptional customer service standards during peak times.
  • Reduced response times for emergency services with efficient dispatching of appropriate units.
  • Closely monitored dispatch board to triage and prioritize over 30 daily calls.

Clubhouse Attendant

Quarry Lion Golf Resort
04.2023 - 10.2023
  • Maintained a clean and welcoming environment for all clubhouse visitors, promoting a positive atmosphere.
  • Upheld Clubhouse rules and regulations consistently while interacting with guests or members.
  • Coordinated reservations for various clubhouse services, effectively managing schedules and accommodating member requests.
  • Facilitated communication between staff members, ensuring smooth operations during busy periods and special events.

Emergency Response Worker

Canadian Red Cross
03.2021 - 04.2023
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Diploma - Personal Support Worker

Durham Academy District School
Oshawa, ON
2009

Skills

  • Customer Relations
  • Stress Tolerance
  • Incident Assessment
  • Critical Thinking

Languages

English
Full Professional

Certification

  • Licensed G Driver- 10 years

First Aid and CPR with BLS and AED

2024

Timeline

Dispatch Operator

Arcadis
10.2023 - Current

Clubhouse Attendant

Quarry Lion Golf Resort
04.2023 - 10.2023

Emergency Response Worker

Canadian Red Cross
03.2021 - 04.2023

Diploma - Personal Support Worker

Durham Academy District School

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Claire Pearce