Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Claire Ngigi

North York,ON

Summary

  • 9 years experience delivering customer service and administrative excellence, including clerical support and public interaction.
  • Excels in calendar management, scheduling, data entry and database administration.
  • Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication.
  • Positive and upbeat with strong relationship-building abilities.
  • Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements.
  • Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
  • Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
  • Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
  • Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support.
  • Offers honed competencies in data-entry, database management and scheduling. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Receptionist and administrative support

Multimatic Anton Manufacturing
03.2023 - Current
  • Responsible for answering a high volume of calls and distributing messages
  • In charge for greeting visitors and ensuring they have appropriate safety equipment and a visitors pass
  • Accountable for administering meeting schedules for Boardroom and Meeting Room
  • Responsible for ordering lunches
  • Administer and maintain the scheduling of company vehicles
  • Process outgoing mail and distribute incoming mail
  • Maintain office equipment supplies
  • Keep attendance of staff and whereabouts ( if staff is in the office or at clients)
  • Clerical accounting duties, posting of invoices,receivables and miscellaneous.

Customer Service and Book Keeping

Brands And Trends Events Management And Consultanc
06.2020 - 05.2021
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Handled vendors and processed payments and refunded for events.
  • Made calls to potential sponsors and explained projects to them.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions.
  • Performed a number of clerical tasks.

Flight Attendant/customer Service Representative

Emirates Airlines
01.2014 - 03.2020
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Ensure safety and comfort of customers onboard aircraft.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.

Flight Attendant

Ethiopia Airlines
06.2010 - 11.2013
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Controlled entertainment for passengers through onboard video and audio systems.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.

Education

Bachelor Of Hospitality And Tourism Management - Tourism And Hospitality

United States International University-Africa
Nairobi, Kenya
11.2013

High School -

Loreto ValleyRoad High School
Nairobi, Kenya
11.2009

Skills

  • SAP software
  • Tally09
  • Safety and Security training
  • Fire fighting training
  • Customer handling training
  • First aid training
  • Crew resource management training
  • Smart serve Ontario

Certification

Customer service certification

Fire fighting

Health and safety

Timeline

Receptionist and administrative support

Multimatic Anton Manufacturing
03.2023 - Current

Customer Service and Book Keeping

Brands And Trends Events Management And Consultanc
06.2020 - 05.2021

Flight Attendant/customer Service Representative

Emirates Airlines
01.2014 - 03.2020

Flight Attendant

Ethiopia Airlines
06.2010 - 11.2013

Bachelor Of Hospitality And Tourism Management - Tourism And Hospitality

United States International University-Africa

High School -

Loreto ValleyRoad High School

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Claire Ngigi