Claire Mohar
Waterdown,Ontario
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
24
24
years of professional experience
Work History
Medical Receptionist
Waterdown Family Medicine
06.2023 - Current
- Maintains a high level of customer service by investigating patient charts and communicating with medical staff to find information in order to respond quickly and accurately to inquiries.
- Manages phone lines and organizes scheduling to ensure appointments are arranged in an appropriate amount of time while maximizing the daily schedule.
- Accurately enters information into the electronic medical record system, ensuring records are assigned to the correct patient and under the correct record category.
Restaurant Supervisor
Marciano's Pasta Cafe
09.2010 - 12.2021
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Strengthened team performance with regular evaluations and constructive feedback.
Restaurant General Manager
Mexicali Rosa's
09.2001 - 08.2009
- Ensured positive customer experiences by overseeing every area restaurant operations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Implemented new employee onboarding processes, providing comprehensive training that promoted strong team performance and understanding of company culture.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Education
Ontario College Diploma, Honors - Medical Office Administration
Centennial College of Applied Arts And Technology
Scarborough, ON04.2023
Skills
- Communication
- Active Listening
- Customer Service
- Problem-solving abilities
- Professional telephone demeanor
- Complaint resolution
Timeline
Medical Receptionist
Waterdown Family Medicine
06.2023 - Current
Restaurant Supervisor
Marciano's Pasta Cafe
09.2010 - 12.2021
Restaurant General Manager
Mexicali Rosa's
09.2001 - 08.2009
Ontario College Diploma, Honors - Medical Office Administration
Centennial College of Applied Arts And Technology