Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant

Claire Martin

Campbell River,BC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Demonstrates success in developing and motivating strong restaurant teams. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Food and Beverage Supervisor

Anchor Inn & Suites
06.2023 - Current


  • Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
  • Promoted an inclusive workplace culture.
  • Developed strong relationships with vendors
  • Worked with qualified chef to diversify menu with new offerings.
  • Addressed customer complaints with professional demeanor
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Performed cash handling activities
  • Managed inventory through effectively ordering and stocking uniforms, linens, beverages, and front of house supplies.

Administrative Assistant

Anchor Inn & Suites
04.2023 - Current


  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data..
  • Managed filing system, entered data and completed other clerical tasks.
  • Established administrative work procedures to track staff's daily tasks.

Front Desk Agent

Anchor Inn & Suites
11.2022 - 06.2023
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Restaurant Manager

Painters Lodge
04.2022 - 10.2022
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Collaborated closely with other departments within the organization, to achieve shared goals and maintain seamless operations.

Restaurant Supervisor

Painters Lodge
04.2021 - 10.2021


  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Managed inventory control, reducing waste and optimizing resources allocation.
  • Coordinated with vendors to guarantee timely delivery of food and beverages

Supervisor

Wendys
09.2015 - 04.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize
  • Monitored workflow to improve employee time management and increase productivity.
  • Collected, arranged, and input information into database system.

Education

Criminology Diploma -

Simon Fraser University
Vancouver, BC

High School Diploma -

Carihi Secondary School
Campbell River, BC
06.2017

Skills

  • Menu development
  • Catering Coordination
  • Scheduling Staff
  • Microsoft Excel
  • Payroll Preparation
  • Cash Handling
  • Task Delegation
  • Point of Sale POS Software
  • Computer Skills
  • File Organization
  • Strong Problem Solver
  • Dedicated Team Player

Certification

  • WHIMIS
  • Health & Safety
  • Serving it Right

Timeline

Food and Beverage Supervisor

Anchor Inn & Suites
06.2023 - Current

Administrative Assistant

Anchor Inn & Suites
04.2023 - Current

Front Desk Agent

Anchor Inn & Suites
11.2022 - 06.2023

Restaurant Manager

Painters Lodge
04.2022 - 10.2022

Restaurant Supervisor

Painters Lodge
04.2021 - 10.2021

Supervisor

Wendys
09.2015 - 04.2021

Criminology Diploma -

Simon Fraser University

High School Diploma -

Carihi Secondary School

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Claire Martin