Claire Major
Summary
My work experience has taught me to deal with the public in a courteous, patient, respectful manner. It is simple. I treat others the way I want to be treated. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and environments.
Overview
16
16
years of professional experience
Work History
Service Worker
Alberta Health Services, AHS
03.2013 - 03.2023
- Promoted a safe and clean work environment through diligent adherence to health and safety regulations.
- Collaborated with team members to ensure optimal service quality for all customers.
- Assisted customers with various inquiries, resolving issues quickly and efficiently.
- Utilized problem-solving skills to address complex customer needs effectively.
- Maintained an organized workspace, ensuring easy access to necessary tools and supplies for efficient task completion.
- Contributed positively to the workplace culture by participating in team-building activities and offering support to colleagues when needed.
- Facilitated smooth communication between clients, coworkers, and management through clear verbal and written interactions.
- Recognized for outstanding performance as a Service Worker through various positive evaluations from supervisors.
- Improved customer satisfaction by providing timely and accurate services in a professional manner.
Stores
Alberta Health Services
04.2012 - 10.2014
- Optimized warehouse space utilization by analyzing product movement patterns and adjusting storage layouts accordingly.
- Communicated with teams in all units on our areas of service
- to insure proper supplies availability
Store Manger
Danier Leather
09.2007 - 06.2011
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed inventory control, cash control, and store opening and closing procedures.
Skills
- Conflict Resolution
- Workplace Safety
- Product Knowledge
- Patience and Tolerance
Languages
English
Native or Bilingual
French
Native or Bilingual
Running, yoga, hiking, walking, reading
I have been running since 2006 and for low-intensity days, I walk. I enjoy hiking in our Devon nature trails, especially when the wild roses are in full blooms. I began practicing yoga in2016.
My readings include non-fiction, health and a variety of fiction. My fiction reading tends to center on classical literature
Timeline
Service Worker
Alberta Health Services, AHS
03.2013 - 03.2023
Stores
Alberta Health Services
04.2012 - 10.2014
Store Manger
Danier Leather
09.2007 - 06.2011
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