Claire Kyungmin Kim

Observed participants and provided corrective measures for skill improvement.

• Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
• Presented training material with varied instructional methods to maintain attention of participants.
• Educated bartenders, clerks, and servers on responsible service protocols.

• Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
• Led team of servers to consistently meet customer service and sales targets.
• Completed daily procedure checklist and communicated changes to servers and kitchen staff.
• Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
• Created and enforced standard recipes and instructions to streamline meal, snack and beverage preparation.
• Motivated staff to perform at peak efficiency and quality.

• Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
• Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
• Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
• Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
• Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
• Managed scheduling for 5 servers, maintaining adequate staffing levels while accounting for personal employee needs.
• Handled guest r complaints professionally and offered appreciation tokens to build customer loyalty.