Summary
Overview
Work History
Education
Skills
Certification
References
Aspirations
Timeline
Generic

CLAIRE KEMANZI

Edmonton,Canada

Summary

Dedicated and compassionate professional seeking a role of a Housing Support Worker to leverage a strong background in social sciences and crisis intervention. Aiming to contribute to organizational goals through comprehensive support services, fostering a nurturing environment for Clients and community members, and driving initiatives that promote inclusiveness and well-being.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Overnight Residential Support Worker

Hope Terrace Bissell Centre
08.2023 - Current
  • Maintain accurate and comprehensive written documentation.
  • Respond to medical emergencies including overdoses
  • Provide non-emergency first aid such as minor wound care
  • Assist community members in crisis and find positive resolutions.
  • Develop relationships with community members, identifying strengths and working in a respectful way with a community that has faced trauma and social exclusion.
  • Utilizing and developing customer service skills to promote a welcoming, friendly, and kind environment to support people experiencing homelessness
  • Assist community members experiencing homelessness by performing shelter intake duties, such as checking guests in/out of the shelter, completing new registrations, assisting with baggage/belonging storage, and organization
  • Facilitate and promote a team focused philosophy that leads to a positive work environment
  • Advocate for the needs of residents with community resources, income supports, medical concerns etc
  • Ensure that all room inspections and follow ups are completed according to schedule
  • Assist with basic operations, such as cleaning mats, picking up garbage, laundry, stocking intake Offices with supplies, and other tasks as delegated by the supervisor or team lead
  • Provide support with resident’s community outreach
  • This includes occasional transportation to appointments and community integration
  • Maintain a healthy environment by performing a variety of cleaning and housekeeping duties as required: sweeping and mopping floors, cleaning/clearing tables, washing dishes, etc.
  • Engaging in shift debriefing before and after your shift, including a brief devotional time
  • Build rapport with clients through active listening and provide information on expected Standards of conduct
  • Work within the harm reduction model at Hope Terrace and support residents from a harm reductive lens
  • Complete regular home visits that foster healthy relationship and a positive atmosphere
  • Distribute harm reduction supplies, personal hygiene supplies, cleaning supplies, meals, etc
  • Provide practical assistance to residents that enhance daily living skills, foster accountability and overall well-being
  • Assist with support services, such as addiction recovery program applications and information, referrals to the nursing/medical supports, engage in housing conversations, make referrals to The housing department, etc
  • Support Case Manager with programming
  • In collaboration with Manager, assist participants in pest control, hygiene management, apartment maintenance, and daily living skills
  • Administer naloxone when necessary
  • Provide support for residents by assisting with appointment reminders, scheduling, and cancelling appointments, assist with navigating social service systems and the like
  • Provide de-escalation, resident/roommate mediation and conflict solutions
  • Perform other building and/or program duties as required
  • Assist residents with activities such as room cleans; clean out vacant rooms

Refugee Care Support Worker

Humanitarian Fund for Development
01.2021 - 01.2022


  • Work within the harm reduction model at Sandy’s Place and support residents from a harm reductive lens
  • Coordinating with various partners, including, Homeward Trust, Interfaith Communities and Edmonton Police Services, EMS to facilitate comprehensive community support
  • Foster a sense of neighborliness and build a sense of community within the building
  • Provide supports to tenants as needed and liaise with external support workers as required
  • Develop schedules & activities, in conjunction with other staff, to provide or facilitate programing to bring people together and build stronger relationships
  • Provide support to residents as needed and liaise with support workers as required
  • Support in facilitating cultural activities and ceremonies
  • Review all logs, staff to staff communication, and shift expectations
  • Support in processing referrals, intakes, partnership meetings, case conferencing, goal setting, transition plans, etc
  • Maintained safety and order, contributing to a welcoming environment for refugees
  • Maintaining a safe and welcoming refugee camp environment
  • Reaching out to youths and building relationships with them in the camp
  • Providing basic and specialized counselling and referrals for youth with challenges
  • Providing referrals to refugees for legal advice as necessary
  • Assisting women in exploring alternative housing options as applicable
  • Explaining procedures and policies to new camp arrivals
  • Perform daily building checks and communicate interior and exterior repairs and maintenance to the Site Manager as required (both preventative and emergency maintenance)
  • Respond to overdoses and other related crisis by following the proper processes and
  • Coordinate referrals to other support services, that may include: mental health supports, addiction treatment, family doctors, income supports, budgeting and/or financial literacy
  • Perform resident wellness checks and harm reduction education, supplies and support
  • Maintain a healthy environment by performing housekeeping duties as required
  • Fostering inclusive and safe community environments by developing relationships based on respect and empathy
  • Conducting crisis intervention and risk assessments, ensuring stabilization and follow-up support
  • Coordinating with various partners, including Interfaith Communities and Edmonton Police Services, to facilitate comprehensive community support
  • Provided essential support services within refugee camps, focusing on youth counseling, legal referrals, and housing assistance

Education

Bachelor of Arts - Social Sciences

Health Care Aide Certificate - Nursing

Knowledge Point Institute

Skills

  • Empathy and Compassion
  • Knowledge of current social issues
  • Communication Skills
  • Ability to work in an intense and challenging work environment
  • Conflict Management
  • Safety and Welfare
  • Flexibility
  • Ability to work independently
  • Proficient in Microsoft Office Suite
  • Competent in email and internet applications
  • Skilled in data entry and file management

Certification

  • First Aid & CPR/AED (Level C)
  • WHMIS 2015 Certificate
  • Alberta Driving License (Class 5)
  • Vulnerable Sector Police Information Check Certificate
  • Fundamentals of mental health.
  • Naloxone training
  • Conflict to calm
  • Foundations in FASD
  • De-Escalation training

References

Upon request.

Aspirations

Committed to serving the community by providing support without bias to status, gender, or mental well-being. Aiming to build a career focused on humanitarian efforts, policy development for the needy, and fostering an environment of inclusivity and love.

Timeline

Overnight Residential Support Worker

Hope Terrace Bissell Centre
08.2023 - Current

Refugee Care Support Worker

Humanitarian Fund for Development
01.2021 - 01.2022

Bachelor of Arts - Social Sciences

Health Care Aide Certificate - Nursing

Knowledge Point Institute

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CLAIRE KEMANZI