Summary
Overview
Work History
Education
Skills
Timeline
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Claire Ju

Toronto,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Call Center Agent

Trilium Health
05.2021 - 05.2023
  • Manage large amount of inbound and outbound calls in timely manner
  • Identify clients needs, clarify information research every issue and provide solutions
  • Keep detailed records of conversations in our database
  • Scheduling pick up and deliveries

Client Service Representative

Best Buy
02.2022 - 02.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Maintained and managed customer files and databases.

Clinic Receptionist

University Of Toronto, St. George Campus
01.2021 - 01.2023
  • Called patients to remind of upcoming appointments and help schedule testing for services.
  • Comforted patients by anticipating patients' anxieties and answering patients' questions.
  • Optimized patients' satisfaction and schedule appointments in person or by telephone.
  • Maintained medical record with up-to-date patient information.

Education

Bachelor of Arts - Social Work

University of Toronto
Toronto, ON
06.2023

Skills

  • Information Updates
  • Administrative and Office Support
  • Call Triage
  • Outbound Calling
  • Client Relations
  • Call Volume and Quality Metrics

Timeline

Client Service Representative

Best Buy
02.2022 - 02.2023

Call Center Agent

Trilium Health
05.2021 - 05.2023

Clinic Receptionist

University Of Toronto, St. George Campus
01.2021 - 01.2023

Bachelor of Arts - Social Work

University of Toronto

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Claire Ju